Drilldown: GCXI Metric
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GCXI Metric > dbTable:
None
& usedIn :
Agent Utilization Email Report or
Daily Transfer Summary Report
Use the filters below to narrow your results.
Calculated as Handle Time divided by the sum of Accepted Interactions and Received Consultations. (2) ·
Calculated as the difference between the Transfer Accepted and Transfer Accepted Warm metrics. (2) ·
Calculated as the difference between the Transfer Initiated Agent and Transfer Initiated Warm metrics. (2) ·
Calculated based on the Transfer Accepted and Transfer Accepted Time metrics, as follows: Transfer Accepted Time / Transfer Accepted (2) ·
Calculated based on the Transfer Initiated and Accepted Activity metrics. (2)
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