Drilldown: GCXI Metric

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GCXI Metric > dbTable: None & usedIn : Agent Transfer Summary Report or Assisted Service Interactions by Last Milestone Report

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type:
Disposition (4)
mediaType:
None (2) · All (2)
dataType:
None (2) · Number (2)
folder:
Agent > Activity (2) · Business Attribute > BA Customer (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (4)
dbTable: (Click arrow to add another value)
calculation:
Calculated as the difference between the Transfer Accepted and Transfer Accepted Warm metrics. (2) · Calculated as the difference between the Transfer Initiated Agent and Transfer Initiated Agent Warm metrics. (2) · Calculated as the difference between the Transfer Received Accepted and Transfer Received Accepted Warm metrics. (2) · Calculated based on the Conference Accepted Time and Conference Received Accepted metrics. (2) · Calculated based on the Transfer Accepted Time and Transfer Received Accepted metrics. (2) · Calculated based on the Transfer Initiated Time and Transfer Initiated Agent metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityAvgConferenceAcceptedHandleTime (2) · AgentActivityAvgTransferAcceptedHandleTime (2) · AgentActivityAvgTransferInitiatedHandleTime (2) · AgentActivityTransferAcceptedCold (2) · AgentActivityTransferInitiatedAgentCold (2) · BusinessAttributeBACustomerTransferAcceptedCold (2)

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