Drilldown: GCXI Metric

Jump to: navigation, search

Choose a table:


GCXI Metric > mediaType : All (except Chat) or email & dbTable: None

Use the filters below to narrow your results.

type:
None (2) · Disposition (6) · Interval (2)
mediaType: (Click arrow to add another value)
dataType:
None (2) · Number (6)
folder:
Agent > Activity (2) · Agent > Activity > Queue (2) · Agent > State and Reason > Interaction State (2) · Business Attribute > BA Consults (2) · iWD > Email (2) · Queue (2) · Queue > Q Consults (2)
displaysInFolder:
None (8) · Agent > State and Reason > Interaction State (2) · Outbound Contact > Agent Contact (2) · Queue > Q Consults (2)
displaysInFolder Cloud:
None (8)
displaysInFolder Premise:
None (8)
internalMetricID:
None (2) · A_CONSULT_INITIATED_TIME_AVG (2) · A_CONSULT_RECEIVED_TIME (2) · A_CONSULT_RECEIVED_TIME_AVG (2) · IA_CONSULT_RECEIVED_TIME_PCT (2) · QC_ACCEPTED_OTHER (2) · QC_CONSULT_NOTACCEPTED (2) · QC_CONSULT_OFFERED (2) · QC_CONSULT_RECEIVED_TIME (2) · QC_CONSULT_RECEIVED_TIME_AVG (2) · T_CONSULT_RECEIVED_TIME (2)
dbTable: (Click arrow to add another value)
calculation:
"iWD\Email\Sent" - "iWD\Email\Sent ACK" (2) · "iWD\Email\Sent" - "iWD\Email\Sent QA Review" (2) · "iWD\Email\Sent" - "iWD\Email\Unsolicited" - "iWD\Email\Agent Reply" - "iWD\Email\Automated Reply" - "iWD\Email\Sent ACK" (2) · "iWD\Email\Unsolicited" - "iWD\Email\Unsolicited QA Review" (2) · Caclulated based on the Queue > Consult Accepted and Queue > Consult Received Accepted metrics. (2) · Calcualted based on the Queue > Consult Entered and Queue > Consult Short Abandoned Waiting metrics. (2) · Calculated as AG2_QUEUE_[*].CONSULT_RECEIVED_ENGAGE_TIME plus AG2_QUEUE_[*].CONSULT_RECEIVED_HOLD_TIME or as AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_ENGAGE_TIME plus AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_HOLD_TIME (2) · Calculated as iWD > Email > Agent Reply - iWD > Email > Agent Reply QA Review (2) · Calculated as iWD > Email > Sent QA Review / iWD > Email > Sent without ACK (2) · Calculated as the sum of AG2_AGENT_QUEUE_[*].CONSULT_RECEIVED_ENGAGE_TIME and AG2_AGENT_QUEUE_[*].CONSULT_RECEIVED_HOLD_TIME (2) · Calculated as the sum of AG2_AGENT_[*].CONSULT_RECEIVED_ENGAGE_TIME and AG2_AGENT_[*].CONSULT_RECEIVED_HOLD_TIME, or AG2_AGENT_GRP_[*].CONSULT_RECEIVED_ENGAGE_TIME and AG2_AGENT_GRP_[*].CONSULT_RECEIVED_HOLD_TIME (2) · Calculated as the sum of AG2_ID_*.CONSULT_RECEIVED_ENGAGE_TIME plus AG2_ID_*.CONSULT_RECEIVED_HOLD_TIME. (2) · Calculated as the sum of the Queue > Q Consults > Consult Redirected and Queue > Q Consults > Consult Abandoned Inviting metrics. (2) · Calculated based on the (Activity > Queue) Consult Initiated Time and Consult Initiated metrics. (2) · Calculated based on the (Activity > Queue) the Consult Received Time and Consult Received Accepted metrics. (2) · Calculated based on the Consult Initiated Time and Consult Initiated Activity metrics. (2) · Calculated based on the Consult Received Time and Consult Received Accepted Activity metrics. (2) · Calculated based on the Interaction State > Consult Received Time and Summarized State > Active Time metrics. (2) · Calculated based on the Queue > Consult Received Time, Consult Received Warm Time, Consult Received Accepted, and Consult Received Accepted Warm metrics. (2)
usedIn:
None (8) · Agent Group Business Attribute Report (2) · Agent Interval Based Report (2) · Agent Performance Dashboard (2) · Agent Report (2) · Agent Summary Activity Report (Interaction) (2) · Agent Utilization Report (2) · Outbound Email Report (2) · Queue Outline Report (2) · Queue Summary Report (2)
cloud:
None (2) · yes (8)
premise:
None (2) · yes (8)
project:
None (8) · IWD (2)
notproject:
None (8)
anchor:
AgentActivityAvgConsultInitiatedTime (2) · AgentActivityAvgConsultReceivedTime (2) · AgentActivityConsultReceivedTime (2) · AgentActivityQueueAvgConsultInitiatedTime (2) · AgentActivityQueueAvgConsultReceivedTime (2) · AgentActivityQueueConsultReceivedTime (2) · AgentStateandReasonInteractionStatePercentConsultReceivedTime (2) · BusinessAttributeBAConsultsConsultReceivedTime (2) · iWDEmailAgentReplywithoutQAReview (2) · iWDEmailOther (2) · iWDEmailPercentSentQAReview (2) · iWDEmailSentwithoutACK (2) · iWDEmailSentwithoutQAReview (2) · iWDEmailUnsolicitedwithoutQAReview (2) · QueueAvgConsultReceivedTime (2) · QueueConsultAcceptedOthers (2) · QueueConsultReceivedTime (2) · QueueConsultsConsultNotAccepted (2) · QueueConsultsConsultOffered (2)

Showing below up to 8 results in range #1 to #8.

View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)


View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)

Retrieved from "https://all.docs.genesys.com/Special:Drilldown/GCXI_Metric (2024-08-17 02:57:35)"