Drilldown: GCXI Metric
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GCXI Metric > folder
:
Business Attribute > BA Predictive Routing
or
Outbound Contact > Contact Attempt
& dbTable:
None ![](/extensions/Cargo/drilldown/resources/filter-x.png)
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Use the filters below to narrow your results.
Calculated as the sum of all agent scores for agents who handled an interaction routed by GPR, divided by the total number of interactions. (2) ·
Calculated based on the Business Attribute > BA Customer > Accepted and Business Attribute > BA Predictive Routing > Turnaround Time metrics. (2) ·
Calculated based on the Contact Attempt > All SIT and Contact Attempt > Attempts metrics. (2) ·
Calculated based on the Contact Attempt > CPD Dial Time and Contact Attempt > CPD Dial metrics. (2) ·
Calculated based on the Contact Attempt > CPD Time and Contact Attempt > CPD metrics. (2) ·
Calculated based on the Contact Attempt > CPD Transfer Time and Contact Attempt > CPD Transfer metrics. (2) ·
Calculated based on the following metrics from the Contact Attempt folder: SIT Invalid Number, SIT No Circuit, SIT Operator Intercept, SIT Reorder, SIT Vacant, SIT Detected, and SIT Unknown. (2) ·
Calculated based on the value of the Business Attribute > BA Predictive Routing > Error and the value of Business Attribute > BA Predictive Routing > Active metrics. (2)
BusinessAttributeBAPredictiveRoutingAvgAgentScore (2) ·
BusinessAttributeBAPredictiveRoutingAvgTurnaroundTime (2) ·
BusinessAttributeBAPredictiveRoutingPercentError (2) ·
OutboundContactContactAttemptAllSIT (2) ·
OutboundContactContactAttemptAvgCPDDialTime (2) ·
OutboundContactContactAttemptAvgCPDTime (2) ·
OutboundContactContactAttemptAvgCPDTransferTime (2) ·
OutboundContactContactAttemptSITRatio (2)
Showing below up to 4 results in range #1 to #4.
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