Drilldown: GCXI Metric

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GCXI Metric > dbTable: None & calculation : Calculated based on the Other State Time and Active Time Summarized State metrics. or None

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type:
None (8) · Interval (2)
mediaType:
None (8) · All (2)
dataType:
None (6) · AG2_SDR_SESSION_*.DURATION (2) · AG2_SDR_SURVEY_*.NO_MATCH_ERROR (2) · Number (2)
folder:
Agent > State and Reason > Summarized State (2) · Designer > Session (2) · Designer > Survey (2) · iWD (2) · iWD > Queue (2) · Service Objects (2)
displaysInFolder:
None (8) · iWD > Email (2)
displaysInFolder Cloud:
None (8)
displaysInFolder Premise:
None (8)
internalMetricID:
None (8) · IA_UNKNOWN_STATE_TIME_PCT (2)
dbTable: (Click arrow to add another value)
calculation: (Click arrow to add another value)
usedIn:
None (4) · Agent Omnichannel Activity Report (2) · Agent Summarized State (2) · Agent Summary Activity Report (Active) (2) · Agent Task Dashboard (2) · Agent Wrap Report (2) · Application Duration Report (2) · Capture Point Business Value Report (2) · Customer Segment Service Level Report (2) · Intraday Process Report (2) · Predictive Routing Agent Occupancy (2) · Predictive Routing Agent Occupancy Report (Interaction Time) (2) · Supervisor Dashboard (2) · Survey Statistics Report (2) · Task Routing Agent Group Summary Activity (2) · Task Routing Agent Summary Activity (2)
cloud:
None (2) · no (2) · yes (8)
premise:
None (2) · no (2) · yes (6)
project:
None (8)
notproject:
None (8)
anchor:
Other values:

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