Drilldown: GCXI Metric

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GCXI Metric > dbTable: None & calculation : Calculated based on the Invite Time and Invite Business Attribute metrics. or Calculated based on the Transfer Initiated and Accepted Activity metrics.

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type:
Disposition (2)
mediaType:
All (2)
dataType:
Number (2)
folder:
Agent > Activity (2)
displaysInFolder:
None (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
A_TRANSFER_INIT_AGENT_PCT (2) · T_INVITE_TIME_AVG (2)
dbTable: (Click arrow to add another value)
calculation: (Click arrow to add another value)
usedIn:
None (2) · Agent Group Business Attribute Report (2) · Agent Group Interaction Handling Report (2) · Agent Performance Dashboard (2) · Agent Report (2) · Agent Task Dashboard (2) · Agent Utilization Email Report (2) · Agent Utilization Report (2) · Task Routing Agent Activity (2) · Task Routing Agent Group Activity (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentActivityAvgInviteTime (2) · AgentActivityPercentTransferInitiated (2)

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Retrieved from "https://all.docs.genesys.com/Special:Drilldown/GCXI_Metric (2024-07-18 14:33:29)"