Drilldown: GCXI Metric

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GCXI Metric > dbTable: None & calculation : Calculated based on the Consult Received Time and Consult Received Accepted Activity metrics. or Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics.

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type:
Disposition (2) · Interval (2)
mediaType:
All (except Chat) (2) · Voice (2)
dataType:
Number (2)
folder:
Agent > Activity (2) · Agent > State and Reason > Interaction State (2)
displaysInFolder:
None (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
A_CONSULT_RECEIVED_TIME_AVG (2) · IA_WRAP_TIME_IXN_PCT (2)
dbTable: (Click arrow to add another value)
calculation: (Click arrow to add another value)
usedIn:
Agent Group Business Attribute Report (2) · Agent Interaction State (2) · Agent Interval Based Report (2) · Agent Performance Dashboard (2) · Agent Report (2) · Agent Summary Activity Report (Interaction) (2) · Agent Utilization Report (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentActivityAvgConsultReceivedTime (2) · AgentStateandReasonInteractionStatePercentIxnWrapTime (2)

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