Drilldown: GCXI Metric
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- AppSection (42)
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- Article (6718)
- ArticleCloudRN (89)
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- RNElements (10234)
- RNSection (49)
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- ReleaseType (6)
- Role (7)
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- Section (17278)
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- Version (4)
- VersionCategory (4)
- VideoGallery (12)
- Videos (676)
- WorkspaceArticle (164)
- All pages (18392)
GCXI Metric > dbTable:
None
& calculation :
Calculated based on the Business Attribute > First Response in Threshold and Entered with Objective metrics. or
Calculated based on the Other State Time and Active Time Summarized State metrics.
Use the filters below to narrow your results.
Agent Summarized State (2) ·
Agent Summary Activity Report (Active) (2) ·
Business Metrics Executive Report (2) ·
Contact Center Report (2) ·
Customer Perspective Report (2) ·
Interaction Volume Business Attribute Email Report (2) ·
Interaction Volume Business Attribute Report (2) ·
Predictive Routing Agent Occupancy (2) ·
Predictive Routing Agent Occupancy Report (Interaction Time) (2) ·
Task Routing Agent Group Summary Activity (2) ·
Task Routing Agent Summary Activity (2)
Showing below up to 4 results in range #1 to #4.
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