Drilldown: GCXI Metric

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GCXI Metric > dbTable: None & calculation : Calculated based on the (Agent > Activity > Queue) Transfer Initiated and Accepted metrics. or Calculated based on the Queue > Accept Time Agent and Queue > Accepted Agent metrics.

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type:
Disposition (4)
mediaType:
All (4)
dataType:
Number (4)
folder:
Agent > Activity > Queue (2) · Queue (2)
displaysInFolder:
None (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
A_TRANSFER_INIT_AGENT_PCT (2) · Q_ACCEPTED_AGENT_TIME_AVG (2)
dbTable: (Click arrow to add another value)
calculation: (Click arrow to add another value)
usedIn:
None (4)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityQueuePercentTransferInitiated (2) · QueueAvgAcceptTimeAgent (2)

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