Drilldown: GCXI Metric

Jump to: navigation, search

Choose a table:


GCXI Metric > dbTable: None & anchor : DetailHandlingAttemptResponseTime or QueueConsultsConsultNotAccepted

Use the filters below to narrow your results.

type:
Detail (2) · Disposition (2)
mediaType:
All (2) · All (except Chat) (2)
dataType:
Number (4)
folder:
Detail > Handling Attempt (2) · Queue > Q Consults (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
IRF_RESPONSE_TIME (2) · QC_CONSULT_NOTACCEPTED (2)
dbTable: (Click arrow to add another value)
calculation:
Caclulated as the sum of INTERACTION_RESOURCE_FACT_GI2.PREVIOUS_MEDIATION_DURATION + INTERACTION_RESOURCE_FACT_GI2.MEDIATION_DURATION + INTERACTION_RESOURCE_FACT_GI2.RING_DURATION. (2) · Calculated as the sum of the Queue > Q Consults > Consult Redirected and Queue > Q Consults > Consult Abandoned Inviting metrics. (2)
usedIn:
None (2) · Interaction Handling Attempt Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor: (Click arrow to add another value)

Showing below up to 4 results in range #1 to #4.

View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)


View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)

Retrieved from "https://all.docs.genesys.com/Special:Drilldown/GCXI_Metric (2024-11-14 01:10:58)"