Drilldown: GCXI Metric
Use the filters below to narrow your results.
None (6) ·
A_ABANDONED_INVITING (2) ·
A_AGENT_DISCONNECT_FIRST (2) ·
CBF_DESIRED_TIME_TS (2) ·
CBF_EWT_WHEN_OFFERED (2) ·
CBF_POS_WHEN_OFFERED (2) ·
CBF_START_DATE_TIME_KEY (2) ·
CB_ABANDONED_WAITING (2) ·
CB_AGENT_ADDED_TO_IXN (2) ·
CB_AGENT_ADDED_TO_IXN_AVG (2) ·
CB_CALLBACKS (2) ·
CB_CALLBACK_CANCELLED (2) ·
CB_DATE_TIME_KEY (2) ·
CB_ESTABLISH_MEDIA_IXN_TIME_MAX (2) ·
CB_EWT_WHEN_OFFERED (2) ·
CB_EWT_WHEN_OFFERED_MAX (2) ·
CB_EWT_WHEN_OFFERED_MIN (2) ·
CB_IXN_REQ_AGENT (2) ·
CB_POS_WHEN_OFFERED (2) ·
CB_POS_WHEN_OFFERED_MAX (2) ·
CB_POS_WHEN_OFFERED_MIN (2) ·
CB_SAVED_TIME_MIN (2) ·
CB_TIMEOUT_WAITING (2) ·
CB_WAIT_AGENT_OFFLINE_TIME (2) ·
CB_WAIT_AGENT_OFFLINE_TIME_MAX (2) ·
CB_XFER_TO_AGENT_FAIL_CONN (2) ·
CB_XFER_TO_AGENT_FAIL_NOCONN (2) ·
Q_ABANDONED_INVITE_PCT (2) ·
Q_ABANDONED_SHORT_PCT (2) ·
Q_ABANDONED_STANDARD_TIME (2) ·
Q_ABANDONED_STANDARD_TIME_MAX (2) ·
Q_ABANDONED_STANDARD_TIME_MAX_CC (2) ·
Q_ABANDONED_TIME (2) ·
T_ABANDONED_INVITE_PCT (2) ·
T_ABANDONED_STANDARD_TIME_MAX (2)
None (8) ·
AG2_AGENT_QUEUE_[*].AGENT_DISCONNECT_FIRST (2) ·
AG2_AGENT_[*].ABANDONED_INVITE (2) ·
AG2_CALLBACK_[*].ABANDONED_WAITING (2) ·
AG2_CALLBACK_[*].AGENT_ADDED_TO_IXN (2) ·
AG2_CALLBACK_[*].CALLBACKS (2) ·
AG2_CALLBACK_[*].CALLBACK_CANCELLED (2) ·
AG2_CALLBACK_[*].DATE_TIME_KEY (2) ·
AG2_CALLBACK_[*].ESTABLISH_MEDIA_IXN_TIME_MAX (2) ·
AG2_CALLBACK_[*].EWT_WHEN_OFFERED (2) ·
AG2_CALLBACK_[*].EWT_WHEN_OFFERED_MAX (2) ·
AG2_CALLBACK_[*].EWT_WHEN_OFFERED_MIN (2) ·
AG2_CALLBACK_[*].IXN_REQ_AGENT (2) ·
AG2_CALLBACK_[*].POS_WHEN_OFFERED (2) ·
AG2_CALLBACK_[*].POS_WHEN_OFFERED_MAX (2) ·
AG2_CALLBACK_[*].POS_WHEN_OFFERED_MIN (2) ·
AG2_CALLBACK_[*].TIMEOUT_WAITING (2) ·
AG2_CALLBACK_[*].WAIT_AGENT_OFFLINE_TIME (2) ·
AG2_CALLBACK_[*].WAIT_AGENT_OFFLINE_TIME_MAX (2) ·
AG2_CALLBACK_[*].XFER_TO_AGENT_FAIL_CONN (2) ·
AG2_CALLBACK_[*].XFER_TO_AGENT_FAIL_NOCONN (2) ·
AG2_CHAT_STATS_*.AGENT_RESPONSES (2) ·
AG2_QUEUE_GRP_[*].ABANDONED_STANDARD_TIME (2) ·
AG2_QUEUE_GRP_[*].ABANDONED_TIME (2) ·
AG2_QUEUE_[*].ABANDONED_STANDARD_TIME (2) ·
AG2_QUEUE_[*].ABANDONED_TIME (2) ·
CALLBACK_FACT_GI2.DESIRED_TIME_TS (2) ·
CALLBACK_FACT_GI2.ESTABLISH_TIME (2) ·
CALLBACK_FACT_GI2.EWT_WHEN_OFFERED (2) ·
CALLBACK_FACT_GI2.POS_WHEN_OFFERED (2) ·
CALLBACK_FACT_GI2.START_DATE_TIME_KEY (2) ·
min(AG2_CALLBACK_[*].SAVED_TIME) (2)
None (8) ·
Calculated as the sum of the Q Customer > Standard Abandoned Waiting Time and Q Consult > Standard Abandoned Waiting Time metrics. (2) ·
Calculated based on the (Agent > Activity > Queue) Abandoned Inviting and Offered metrics. (2) ·
Calculated based on the (BA Customer >) Max Abandoned Waiting Time and Standard Abandoned Waiting metrics. (2) ·
Calculated based on the Abandoned Inviting and Offered Business Attribute metrics. (2) ·
Calculated based on the Queue > Max Abandoned Waiting Time and Queue > Standard Abandoned Waiting metrics. (2) ·
Calculated based on the Queue > Max Abandoned Waiting Time metric. (2) ·
Calculated based on the Queue > Short Abandoned Waiting and Queue > Entered metrics. (2) ·
Refer to the Callback > Callbacks and Callback > Added Agents metrics. (2)
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