Drilldown: GCXI Metric
Use the filters below to narrow your results.
Agent > Activity (2) ·
Agent > Activity > Queue (2) ·
Agent > State and Reason > Interaction State (2) ·
Business Attribute > BA Customer (2) ·
Callback (2) ·
Callback > Detail (2) ·
Chat (2) ·
Queue (2) ·
Queue > Q Customer (2) ·
Queue > Q Customer & Consults (2) ·
Queue > Q Customer & Consults > Abandoned Waiting ST1 (2)
internalMetricID:
dbTable:
None (10) ·
Calculated as the difference between the value of the Callback > Offered and Callback > Accepted metrics. (2) ·
Calculated as the sum of the Q Customer > Standard Abandoned Waiting Time and Q Consult > Standard Abandoned Waiting Time metrics. (2) ·
Calculated as the sum of the Queue > Abandoned Inviting and Queue > Q Consults > Consult Abandoned Inviting metrics. (2) ·
Calculated as the sum of the Queue > Abandoned Waiting Time and Queue > Q Consults > Consult Abandoned Waiting Time metrics. (2) ·
Calculated as the sum of the Queue > Customer and Consults > Abandoned Inviting and Queue > Customer and Queue > Q Consults > Consult Abandoned Inviting metrics. (2) ·
Calculated based on the (Agent > Activity > Queue) Abandoned Inviting and Offered metrics. (2) ·
Calculated based on the (BA Customer >) Max Abandoned Waiting Time and Standard Abandoned Waiting metrics. (2) ·
Calculated based on the > Q Customer & Consults > Abandoned Waiting ST > Abandoned Waiting ST metric and the value of AG2_QUEUE_ABN_[*].ABANDONED (where is a value between 1 and 20). (2) ·
Calculated based on the Abandoned Inviting and Offered Business Attribute metrics. (2) ·
Calculated based on the Business Attribute > Abandoned Inviting and Offered metrics. (2) ·
Calculated based on the Business Attribute > Abandoned Waiting and Entered metrics. (2) ·
Calculated based on the Business Attribute > Abandoned Waiting Time and Abandoned Waiting metrics. (2) ·
Calculated based on the Business Attribute > Short Abandoned Waiting and Entered with Objective metrics. (2) ·
Calculated based on the Queue > Standard Abandoned Waiting and Queue > Q Consults > Consult Standard Abandoned Waiting metrics. (2) ·
Calculated based on the Queue > Abandoned Inviting and Queue > Q Customer > Offered metrics. (2) ·
Calculated based on the Queue > Abandoned Waiting and Queue > Q Customer > Entered metrics. (2) ·
Calculated based on the Queue > Abandoned Waiting Time and Queue > Abandoned Waiting metrics. (2) ·
Calculated based on the Queue > Max Abandoned Waiting Time and Queue > Standard Abandoned Waiting metrics. (2) ·
Calculated based on the Queue > Max Abandoned Waiting Time metric. (2) ·
Calculated based on the Queue > Short Abandoned Waiting and Queue > Entered metrics. (2) ·
Calculated based on the Queue > Short Abandoned Waiting and Queue > Q Consults > Consult Short Abandoned Waiting metrics . (2) ·
Calculted based on the Wrap In Time Interaction State and the Wrap Time Summarized State metrics. (2) ·
Refer to the Abandon Waiting For Agent and Accepted Callback metrics. (2) ·
Refer to the Callback > Callbacks and Callback > Added Agents metrics. (2) ·
Refer to the Callback > Callbacks and Callback > Offer Time metrics. (2) ·
Refer to the Callback > Customer Connected and Callback > Time To Wait For Agent metrics. (2) ·
Refer to the Callback > Saved Time and Callback > Successful metrics. (2) ·
Refer to the Callback > Successful and Callback > Accepted callback metrics. (2) ·
Refer to the Callback > Successful and Callback > Accepted metrics. (2) ·
Refer to the Callback > Time To Abandon Waiting For Agent and Callback > Abandon Waiting For Agent metrics. (2) ·
Refer to the Callback > Customer Connected and Accepted metrics. (2) ·
Refer to the Callback > Offered and Accepted metrics. (2)
None (10) ·
Abandon Delay Report (2) ·
Agent Conduct Report (2) ·
Agent Performance Dashboard (2) ·
Agent Report (2) ·
Agent Wrap Report (2) ·
Callback Details Report (2) ·
Callback Summary Report (2) ·
Campaign Summary Report (2) ·
Chat Termination Report (2) ·
Contact Center Dashboard (2) ·
Contact Center Report (2) ·
Interaction Traffic Group Report (2) ·
Interaction Traffic Report (2) ·
Interaction Volume Business Attribute Report (2) ·
Interaction Volume Business Result Report (2) ·
Pre-Agent Termination Report (2) ·
Predictive Routing Queue Statistics Report (2) ·
Queue Dashboard (2) ·
Queue Outline Report (2) ·
Queue Report (2) ·
Queue Summary Report (2)
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