Drilldown: GCXI Metric
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Agent > Activity (2) ·
Agent > Activity > Queue (2) ·
Agent > State and Reason > Interaction State (2) ·
Business Attribute > BA Customer (2) ·
Callback (2) ·
Callback > Detail (2) ·
Chat (2) ·
iWD > Email (2) ·
Queue (2) ·
Queue > Q Customer (2) ·
Queue > Q Customer & Consults (2) ·
Queue > Q Customer & Consults > Abandoned Waiting ST1 (2)
internalMetricID:
dbTable:
calculation:
None (12) ·
Abandon Delay Report (2) ·
Agent Conduct Report (2) ·
Agent Performance Dashboard (2) ·
Agent Report (2) ·
Agent Wrap Report (2) ·
Callback Details Report (2) ·
Callback Summary Report (2) ·
Campaign Summary Report (2) ·
Chat Termination Report (2) ·
Contact Center Dashboard (2) ·
Contact Center Report (2) ·
Inbound Intraday Email Process Report (2) ·
Interaction Traffic Group Report (2) ·
Interaction Traffic Report (2) ·
Interaction Volume Business Attribute Report (2) ·
Interaction Volume Business Result Report (2) ·
Outbound Email Report (2) ·
Pre-Agent Termination Report (2) ·
Predictive Routing Queue Statistics Report (2) ·
Queue Dashboard (2) ·
Queue Outline Report (2) ·
Queue Report (2) ·
Queue Summary Report (2)
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Showing below up to 12 results in range #1 to #12.
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