Drilldown: GCXI Metric
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None (2) ·
AG2_ID_*.XFER_ ACCEPTED_HOLD_TIME + AG2_ID_*.XFER_ ACCEPTED_ENGAGE_TIME (2) ·
Calculated as the difference between the Transfer Accepted and Transfer Accepted Warm metrics. (2) ·
Calculated as the difference between the Transfer Initiated Agent and Transfer Initiated Warm metrics. (2) ·
Calculated based on the Business Attribute > BA Customer > Transfer Initiated Agent and Business Attribute > BA Customer > Offered metrics. (2) ·
Calculated based on the following Business Attribute > BA Customer metrics: Influence Score, Sentiment Influence Entered Diff, Sentiment Score, Sentiment Factor, Entered with Sentiment. (2) ·
Calculated based on the following metrics from the Business Attribute > BA Customer folder: Entered with Sentiment, Entered with Influence, Entered with Sentiment, Entered with Influence. (2)
None (2) ·
Agent Transfer Summary Report (2) ·
Contact Center Report (2) ·
Daily Transfer Summary Report (2) ·
Interaction Volume Business Attribute Email Report (2) ·
Interaction Volume Business Attribute Report (2) ·
Predictive Routing AB Testing Report (2) ·
Predictive Routing AB Testing Report (Hour) (2) ·
Task Volume Report (2) ·
Transfer Dashboard (2)
BusinessAttributeBACustomerSentimentIndex (2) ·
BusinessAttributeBACustomerSentimentInfluenceEnteredDiff (2) ·
BusinessAttributeBACustomerTransferAccepted (2) ·
BusinessAttributeBACustomerTransferAcceptedCold (2) ·
BusinessAttributeBACustomerTransferAcceptedTime (2) ·
BusinessAttributeBACustomerTransferAcceptedWarm (2) ·
BusinessAttributeBACustomerTransferInitiatedAgent (2) ·
BusinessAttributeBACustomerTransferInitiatedCold (2) ·
BusinessAttributeBACustomerTransferInitiatedWarm (2) ·
BusinessAttributeBACustomerTransferRate (2) ·
BusinessAttributeBACustomerWrap (2) ·
BusinessAttributeBACustomerWrapTime (2)
Showing below up to 2 results in range #1 to #2.
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