Drilldown: GCXI Metric

None (14) · Disposition (12) · Interval (2)

None · All · Voice · Chat · All (Except email) · All (except Chat) · Open (sync) · Async · email · Other

None (20) · AG2_SDR_SESSION_*.DURATION (2) · AG2_SDR_SURVEY_*.NO_MATCH_ERROR (2) · Disposition (2) · Number (8)

Agent > Activity (2) · Agent > Activity > Queue (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Agent > State and Reason > Summarized State (2) · Billing Data (2) · Business Attribute > BA Consults (2) · Business Attribute > BA Customer (2) · Business Attribute > BA Predictive Routing (2) · Chat (2) · Chat > Agent (2) · Chat > Async (2) · Chat > Thread (2) · Chat Bot (2) · Co-browse (2) · Designer (2) · Designer > Activity (2) · Designer > Bot (2) · Designer > Session (2) · Designer > Session > Detail (2) · Designer > Session Block (2) · Designer > Survey (2) · iWD (2) · iWD > Agent (2) · iWD > Queue (2) · iWD > Service Objects (2) · Queue > Q Customer & Consults > Abandoned Waiting ST1 (2) · Service Objects (2)

None (20) · Designer > Session Milestone (2) · iWD > Capture (2) · iWD > Classification (2) · iWD > Email (2) · iWD > Queue (2)

None (20) · "none" (2) · iWD > Email (2)

None (20)

None (20) · =??? (2) · ??? (2) · A_CONSULT_RECEIVED_ACCEPTED (2) · gpmAgentScore (2) · GPRActive (2) · STATE_REASON (2) · TIME_INT_VAL_01 (2) · TIME_INT_VAL_02 (2) · TIME_INT_VAL_03 (2) · TIME_INT_VAL_04 (2) · TIME_INT_VAL_05 (2) · TIME_INT_VAL_06 (2) · TIME_INT_VAL_07 (2) · TIME_INT_VAL_08 (2) · TIME_INT_VAL_09 (2) · TIME_INT_VAL_10 (2) · TIME_INT_VAL_11 (2) · TIME_INT_VAL_12 (2) · TIME_INT_VAL_13 (2) · TIME_INT_VAL_14 (2) · TIME_INT_VAL_15 (2) · TIME_INT_VAL_16 (2) · TIME_INT_VAL_17 (2) · TIME_INT_VAL_18 (2) · TIME_INT_VAL_19 (2)

None (18)

Other values: ; ? AG2_AGENT_*.CONFERENCE_ RECEIVED AG2_AGENT_*.FOCUS AG2_AGENT_*.FOCUS_TIME AG2_AGENT_CAMPAIGN_*.CONSULT_RECEIVED_ACCEPTED + AG2_AGENT_*.CONSULT_RECEIVED_ACCEPTED + AG2_I_*.CONSULT_RECEIVED_ACCEPTED AG2_AGENT_QUEUE_[*].CONSULT_RECEIVED_ACCEPTED AG2_AGENT_QUEUE_[*].FOCUS AG2_AGENT_QUEUE_[*].FOCUS_TIME AG2_BGS_SESSION_*.CUSTOMER_TERMINATED AG2_BGS_SESSION_*.FAILED AG2_BGS_SESSION_*.INITIATED AG2_BGS_SESSION_*.MESSAGES_RECEIVED AG2_BGS_SESSION_*.MESSAGES_SENT AG2_BGS_SESSION_*.REJECTED AG2_BGS_SESSION_*.SESSION_TIME AG2_CHAT_AGENT.ACCEPTED AG2_CHAT_AGENT.ACCEPTED_LONG AG2_CHAT_AGENT.ACCEPTED_SHORT AG2_CHAT_AGENT.INVITE_ACC_TIME AG2_CHAT_AGENT.INVITE_ACC_TIME_MAX AG2_CHAT_AGENT_*.ACCEPTED_UNIQUE AG2_CHAT_AGENT_*.CONSULT_RCV_WARM_ENGAGE_TIME AG2_CHAT_AGENT_*.CONSULT_RCV_WARM_HOLD_TIME AG2_CHAT_AGENT_*.CONSULT_RCV_WARM_WRAP AG2_CHAT_AGENT_*.CONSULT_RCV_WARM_WRAP_TIME AG2_CHAT_AGENT_*.CONSULT_RECEIVED_ENGAGE_TIME AG2_CHAT_AGENT_*.CONSULT_RECEIVED_HOLD_TIME AG2_CHAT_AGENT_*.CONSULT_RECEIVED_WRAP AG2_CHAT_AGENT_*.CONSULT_RECEIVED_WRAP_TIME AG2_CHAT_AGENT_*.ENGAGE_TIME AG2_CHAT_AGENT_*.FOCUS AG2_CHAT_AGENT_*.FOCUS_TIME AG2_CHAT_AGENT_*.HOLD_TIME AG2_CHAT_AGENT_*.OFFERED AG2_CHAT_AGENT_*.REJECTED AG2_CHAT_AGENT_*.WRAP_TIME AG2_CHAT_AGENT_GRP.ACCEPTED AG2_CHAT_AGENT_GRP.ACCEPTED_LONG AG2_CHAT_AGENT_GRP.ACCEPTED_SHORT AG2_CHAT_AGENT_GRP.INVITE_ACC_TIME AG2_CHAT_AGENT_GRP.INVITE_ACC_TIME_MAX AG2_CHAT_SESSION_*.SESSION_TIME AG2_CHAT_STATS.SESSIONS_MISSED AG2_CHAT_STATS_*.ABANDONED_WAITING_TIME AG2_CHAT_STATS_*.ACTIVE_IDLE AG2_CHAT_STATS_*.ACTIVE_IDLE_TIME AG2_CHAT_STATS_*.AGENTS AG2_CHAT_STATS_*.AGENT_REPLY_TIME AG2_CHAT_STATS_*.AGENT_RESPONSE_TIME_MAX AG2_CHAT_STATS_*.AGENT_WAIT AG2_CHAT_STATS_*.AGENT_WAIT_TIME AG2_CHAT_STATS_*.AGENT_WAIT_TIME_MAX AG2_CHAT_STATS_*.ASYNC_IDLE AG2_CHAT_STATS_*.ASYNC_IDLE_TIME AG2_CHAT_STATS_*.BOTS AG2_CHAT_STATS_*.CUSTOMER_RESPONSES AG2_CHAT_STATS_*.CUSTOMER_RESPONSE_TIME AG2_CHAT_STATS_*.CUSTOMER_RESPONSE_TIME_MAX AG2_CHAT_STATS_*.CUSTOMER_TERMINATED AG2_CHAT_STATS_*.CUSTOMER_WAIT AG2_CHAT_STATS_*.CUSTOMER_WAIT_TIME AG2_CHAT_STATS_*.CUSTOMER_WAIT_TIME_MAX AG2_CHAT_STATS_*.DORMANT AG2_CHAT_STATS_*.DORMANT_TIME AG2_CHAT_STATS_*.FIRST_AGENT_WAIT_TIME AG2_CHAT_STATS_*.FIRST_BOT_WAIT_TIME AG2_CHAT_STATS_*.FIRST_RESPONSE_WAIT_TIME AG2_CHAT_STATS_*.FIRST_TOUCH_RESOLUTION AG2_CHAT_STATS_*.HANDLE_INTERVAL AG2_CHAT_STATS_*.HANDLE_TIME AG2_CHAT_STATS_*.MSG_FROM_AGENTS AG2_CHAT_STATS_*.MSG_FROM_AGENTS_SIZE AG2_CHAT_STATS_*.MSG_FROM_BOT AG2_CHAT_STATS_*.MSG_FROM_BOT_SIZE AG2_CHAT_STATS_*.MSG_FROM_CUSTOMERS AG2_CHAT_STATS_*.MSG_FROM_CUSTOMERS_SIZE AG2_CHAT_STATS_*.PARKING_DURATION AG2_CHAT_STATS_*.PARKING_DURATION_MAX AG2_CHAT_STATS_*.SESSIONS AG2_CHAT_STATS_*.SESSIONS_DISCONNECTED AG2_CHAT_STATS_*.SESSIONS_INACTIVE AG2_CHAT_STATS_*.SESSIONS_PARKED AG2_CHAT_STATS_*.SESSIONS_PARKED_LONG AG2_CHAT_STATS_*.SESSIONS_PARKED_SHORT AG2_CHAT_STATS_*.SESSIONS_TRANSFERRED (SESSIONS_TRANSFERRED = sum(case when sf.AGENTS_COUNT> 1 then 1 else 0 end)) AG2_CHAT_STATS_*.SESSIONS_WITH_BOT AG2_CHAT_STATS_*.SESSION_ENDED_NORMALLY AG2_CHAT_STATS_*.SESSION_ONLY_WITH_BOT AG2_CHAT_THREAD_STATS.AGENT_REPLY_DURATION AG2_CHAT_THREAD_STATS.ENGAGEMENTS AG2_CHAT_THREAD_STATS.HANDLE_DURATION AG2_CHAT_THREAD_STATS.MSG_FROM_AGENTS AG2_CHAT_THREAD_STATS.MSG_FROM_AGENTS_SIZE AG2_CHAT_THREAD_STATS.MSG_FROM_CUSTOMERS AG2_CHAT_THREAD_STATS.MSG_FROM_CUSTOMERS_SIZE ??? AG2_CHAT_THREAD_STATS.SESSIONS AG2_CHAT_THREAD_STATS.THREADS AG2_COBROWSE_AGENT_*.ENTERED AG2_COBROWSE_AGENT_*.HANDLE_TIME AG2_COBROWSE_AGENT_*.INTERACTIONS AG2_COBROWSE_AGENT_*.RW_SESSIONS AG2_COBROWSE_AGENT_*.SESSIONS AG2_ID_*. XFER_ACCEPTED AG2_ID_*. XFER_ACCEPTED_WARM AG2_ID_*.CONSULT_RECEIVED_ENGAGE_WARM_TIME AG2_ID_*.TRANSFER_INIT_AGENT AG2_ID_*.WRAP AG2_ID_*.WRAP_TIME AG2_ID_*.XFER_ INIT_AGENT_WARM AG2_I_AGENT_*.AGENT_SCORE AG2_I_AGENT_*.GPM_ACTIVE AG2_I_SESS_STATE_*.READY_TIME AG2_I_STATE_RSN_*.STATE_RSN AG2_QUEUE_ABN_* AG2_SDR_ACTIVITY_*.DURATION AG2_SDR_BOT_*. AGENT_ROUTED AG2_SDR_BOT_*. BOT_FAILED AG2_SDR_BOT_*. DN_ROUTED AG2_SDR_BOT_*. INTENTS AG2_SDR_BOT_*. QUEUE_ABANDONED AG2_SDR_BOT_*. SS_ABANDONED AG2_SDR_BOT_*. SS_BOTS_DURATION AG2_SDR_BOT_*. SS_BOTS_ENTERED AG2_SDR_BOT_*.BOT_ENTERED AG2_SDR_BOT_*.BOT_SUCCESS AG2_SDR_BOT_*.ENTERED AG2_SDR_BOT_*.INTENTS_DURATION AG2_SDR_BOT_*.SS_DURATION AG2_SDR_BOT_*.SS_ENTERED AG2_SDR_SESSION_*.AGENT_ROUTED AG2_SDR_SESSION_*.AS_DURATION AG2_SDR_SESSION_*.AS_ENTERED AG2_SDR_SESSION_*.AS_TRANSFERRED AG2_SDR_SESSION_*.DATE_TIME_KEY AG2_SDR_SESSION_*.DN_ROUTED AG2_SDR_SESSION_*.QUEUE_ABANDONED AG2_SDR_SESSION_*.SESSIONS AG2_SDR_SESSION_*.SS_CONTAINED AG2_SDR_SESSION_*.SS_DURATION AG2_SDR_SESSION_*.SS_ENTERED AG2_SDR_SESS_*.DATE_TIME_KEY AG2_SDR_SESS_BLOCK_*.BLOCKS AG2_SDR_SESS_BLOCK_*.DURATION AG2_SDR_SESS_BLOCK_*.NO_INPUT_ERROR AG2_SDR_SESS_BLOCK_*.NO_MATCH_ERROR AG2_SDR_SESS_BLOCK_*.STRIKEOUT AG2_SDR_SESS_BLOCK_*.SUCCESS AG2_SDR_SESS_MILESTONE_*.DATE_TIME_KEY AG2_SDR_SURVEY_*.ANSWERED AG2_SDR_SURVEY_*.NO_INPUT_ERROR AG2_SDR_SURVEY_*.SURVEY_COUNT AGR_SCFG.INT_VAL_01 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_02 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_03 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_04 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_05 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_06 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_07 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_08 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_09 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_10 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_11 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_12 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_13 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_14 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_15 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_16 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_17 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_18 (These are internal tables that store time ranges for different media.) AGR_SCFG.INT_VAL_19 (These are internal tables that store time ranges for different media.) AGT_SDR_ACTIVITY_*.ACTIVITIES BDS_NAMED_AGENTS.RESOURCE_KEY Calculated based on AGT_I_MN_SESS_STATE.READY_TIME and AGT_I_MN_SESS_STATE.ACTIVE_TIME metrics. Calculated based on the AGT_I_MN_SESS_STATE.BUSY_TIME and AGT_I_MN_SESS_STATE.ACTIVE_TIME metrics. Calculated based on the AGT_I_MN_SESS_STATE.NOT_READY_TIME and AGT_I_MN_SESS_STATE.ACTIVE_TIME metrics. ETL_AUDIT.EXTRACTED_EVENTS_AMOUNT IWD_AGG_TASK_*.CMPL_TASK_ASSIGN_TIME IWD_AGG_TASK_*.CMPL_TASK_PRE_SRC_TIME IWD_AGG_TASK_*.CMPL_TASK_SRC_TIME IWD_AGG_TASK_*.COMPLETED_OVERDUE IWD_AGG_TASK_*.COMPL_TASK_COMPLETE_TIME IWD_AGG_TASK_*.COMPL_TASK_COUNT IWD_AGG_TASK_*.NEW_TASK_COUNT IWD_AGG_TASK_*.TOTAL_OVERDUE_TASK_COUNT IWD_AGG_TASK_*.TOTAL_PENDING_TASK_COUNT IWD_AGG_TASK_AGENT_*.MAX_WORK_TIME IWD_AGG_TASK_AGENT_*.MIN_WORK_TIME IWD_AGG_TASK_AGENT_*.TASK_WORK_COUNT IWD_AGG_TASK_AGENT_*.WORK_TIME IWD_AGG_TASK_QUEUE_*.ENTERED_TASK_COUNT IWD_AGG_TASK_QUEUE_*.EXITED_TASK_COUNT SDR_SESSION_FACT.INPUT_COUNT SDR_SESSION_FACT.MENU_COUNT

None (18)

Other values: ; AG2_ID_*.XFER_ ACCEPTED_HOLD_TIME + AG2_ID_*.XFER_ ACCEPTED_ENGAGE_TIME Calculated as iWD > Canceled Autocompleted / iWD > Finished Calculated as iWD > Completed Overdue / iWD > Completed Calculated as ([Media Session] - [Customer Terminated]) - [Agent Terminated]) - [Session Inactive]) Calculated as AG2_CHAT_THREAD_STATS.AGENT_REPLY_DURATION divided by AG2_CHAT_THREAD_STATS.THREADS Calculated as AG2_CHAT_THREAD_STATS.HANDLE_DURATION divided by AG2_CHAT_THREAD_STATS.THREADS Calculated as Canceled - Canceled Autocompleted Calculated as Chat > Agent > Focus Time divided by Chat > Agent > Accepted Unique. Calculated as Completed + Canceled Calculated as Completed - Completed Agent Calculated as Completed Agent + Canceled Agent Calculated as Completed Overdue + Canceled Overdue Calculated as Finished - Finished Agent Calculated as iWD > Agent >Handle Time / iWD > Agent >Accepted Calculated as iWD > Finished / iWD > New Calculated as iWD > Finished Overdue / iWD > Finished Calculated as iWD > Finished Time / iWD > Finished. Calculated as Pre Source System Time / Finished. Calculated as Source System Time / Finished Calculated as the Co-browse first wait time (first Co-browse session start time minus the interaction start time), divided by the number of Co-browse sessions (FIRST_WAIT_TIME / SESSIONS). Calculated as the difference between SDR_SESSION_FACT.END_TS_MS and SDR_SESSION_FACT.START_TS_MS. Calculated as the difference between the beginning of an interaction and the initiation of the first Co-browse session. Calculated as the difference between the time when the agent joins the chat and the time when the agent leaves the chat (or the time the chat ends). Calculated as the difference between the Transfer Accepted and Transfer Accepted Warm metrics. Calculated as the difference between the Transfer Initiated Agent and Transfer Initiated Warm metrics. Calculated as the difference between the values of the Chat Bot > Initiated and Chat Bot > Rejected metrics. Calculated as the difference between the values of the Designer > Offered and Designer > Accepted metrics. Calculated as the handle time divided by the number of Co-browse sessions (HANDLE_TIME / SESSIONS). Calculated as the sum of all activities during the reporting interval that had the COMPLETED_FLAG set to y. Calculated as the sum of Chat > Agent > Consult Received Engage Time plus Chat > Agent > Consult Received Hold Time. Calculated as the sum of Chat > Agent > Consult Received Warm Engage Time plus Chat > Agent > Consult Received Warm Hold Time. Calculated as the value of First Response Wait Time minus the value of First Agent Wait Time. Calculated as the value of the Chat > Agent > Alert Duration metric divided by the value of the Chat > Agent > Accepted metric. Calculated as the value of the Chat > Agent > Interactions Less Time to Accept metric divided by the value of the Chat > Agent > Accepted metric. Calculated as the value of the Chat > Agent > Interactions LongTime to Accept metric divided by the value of the Chat > Agent > Accepted metric. Calculated as the value of the Chat > Agent > Offered metric divided by the value of the Chat > Agent > Accepted metric. Calculated as the value of the Chat > Bot Sessions metric divided by the value of the Chat > Media Sessions metric. Calculated as the value of the Chat > Bot Sessions metric divided by the value of the Chat > Sessions with Bot metric. Calculated as the value of the Chat > First Response Agent Time metric divided by the value of the Chat > Media Sessions metric. Calculated as the value of the Chat > Messages From Agent metric divided by the value of the Chat > Media Sessions metric. Calculated as the value of the Chat > Messages From Agent Size metric divided by the value of the Chat > Media Sessions metric. Calculated as the value of the Chat > Messages From Customer metric divided by the value of the Chat > Media Sessions metric. Calculated as the value of the Chat > Session Time metric divided by the value of the Chat > Media Sessions metric. Calculated based on the Agent Score (gpmAgentScore), divided by the total number of interactions where Predictive Routing was active. Calculated based on the Business Attribute > BA Customer > Accepted and Business Attribute > BA Predictive Routing > Turnaround Time metrics. Calculated based on the Business Attribute > BA Customer > Transfer Initiated Agent and Business Attribute > BA Customer > Offered metrics. Calculated based on the Chat > Customer Terminated and Chat > Media Session metrics. Calculated based on the Chat > Interaction with Less Queue Time and Chat > Interactions Parked metrics. Calculated based on the Chat > Interaction with Long Queue Time and Chat > Interactions Parked metrics. Calculated based on the Chat > Media Session and Chat > Interactions Parked metrics. Calculated based on the Chat > Session Inactive and Chat > Media Session metrics. Calculated based on the Chat > Session Missed and Chat > Media Session metrics. Calculated based on the Chat > Session Only with Bots and Chat > Media Session metrics. Calculated based on the Chat > Session Transferred and Chat > Media Session metrics. Calculated based on the Chat > Session with Bot and Chat > Media Session metrics. Calculated based on the Chat > Terminated and Chat > Media Session metrics. Calculated based on the creation timestamp for the job during the given time interval (ETL_AUDIT_START_TIME) , and the finish time (ETL_AUDIT_FINISH_TIME). Calculated based on the Designer > Activity > Activities and Designer > Activity > Activity Duration metrics. Calculated based on the Designer > Activity > Activities, and Designer > Activity > Completed metrics. Calculated based on the following Business Attribute > BA Customer metrics: Influence Score, Sentiment Influence Entered Diff, Sentiment Score, Sentiment Factor, Entered with Sentiment. Calculated based on the following metrics from the Business Attribute > BA Customer folder: Entered with Sentiment, Entered with Influence, Entered with Sentiment, Entered with Influence. Calculated based on the the Wrap Time and AGT_I_MN_SESS_STATE.ACTIVE_TIME metrics. Calculated based on the value of the Chat Bot > Failed metric. Calculated based on the value of the Chat Bot > Messages Received metric. Calculated based on the value of the Chat Bot > Messages Sent metric. Calculated based on the value of the Chat Bot > Session Time metric. Calculated based on the value of the Designer > Self-Service Duration metric. Calculated based on the value of the Designer > Session Duration metric. Calculated based on the value of the Designer > Accepted (Agent > Activity > Accepted) metric. Calculated based on the value of the Designer > Assisted Service Duration metric. Calculated based on the value of the Designer > Block Duration metric. Calculated based on the value of the Designer > No Input Error metric. Calculated based on the value of the Designer > No Match Error metric. Count([Resource Key BDS]) If "Finished Agent" metric is calculated: Accept Time / Finished Agent. Otherwise: Accept Time / Finished If "Finished Agent" metric is calculated: Accept To Complete Time / Finished Agent, otherwise: Accept To Complete Time / Finished If "Finished Agent" metric is calculated: Handle Time / Finished Agent, otherwise: Handle Time / Finished Intent Duration / Intent Hits Max([Max Date]) Max([Start Date Time Key]) Self Service Bot Duration / Entered Bot in Self Service Self Service No Bot Duration / Entered No Bot in Self Service SS_DURATION - SS_BOTS_DURATION SS_ENTERED - SS_BOTS_ENTERED Sum([GVP Minutes]) Sum([GVP Ports]) Sum([Seats Voice Concurrent]) Sum([Seats Voice]) The largest value recorded in AG2_CHAT_STATS.FIRST_RESPONSE_AGENT_TIME during the reporting period.

None (20) · Agent Transfer Summary Report (4) · Bot Dashboard (4) · Transfer Dashboard (4)

Other values: ; Activity by Final Disposition Report Activity Summary Report Agent Omnichannel Activity Report Agent Summarized State Agent Summary Activity Email Report Agent Summary Activity Report (Active) Agent Task Dashboard Agent Utilization Report Agent Wrap Report Application Duration Report Application Summary Report Assisted Service Interactions by Last Milestone Report Async Chat Dashboard Asynchronous Chat Dashboard Blocks Summary Report Bot Sessions Overall Capture Point Business Value Report Capture Point Report Capture Point Task Duration Report Chat Agent Stats Chat Agents Stats Chat Engagement Report Chat Interaction Stats Chat Message Statistics Report Chat Session Report Chat Termination Report Co-browse Summary Report Contact Center Report Customer Segment Service Level Report Daily Transfer Summary Report Inbound Voice Report Interaction Volume Business Attribute Email Report Interaction Volume Business Attribute Report Interactions Acceptance Report Intraday Process Report IVR Usage Report Milestone Summary Report Predictive Routing - Model Efficiency Predictive Routing AB Testing Report Predictive Routing AB Testing Report (Hour) Predictive Routing Agent Occupancy Predictive Routing Agent Occupancy Dashboard Predictive Routing Agent Occupancy Report (Active Time and Predictive) Predictive Routing Agent Occupancy Report (Interaction Time) Predictive Routing Operational Report Queue Priority Range Report Resource Performance Dashboard Resource Performance Report Self-Service Statistics Report Sessions Handled by Bots Supervisor Dashboard Survey Answer Report Survey Statistics Report Task Age Report Task Routing Agent Group Summary Activity Task Routing Agent Summary Activity Task Volume Report

None (2) · no (4) · yes (18)

None (2) · no (2) · yes (20)

None (20)

None (20)

Other values: