Drilldown: GCXI Metric
GCXI Metric > displaysInFolder:
Outbound Contact > Agent Contact
& calculation:
None
& usedIn:
Supervisor Dashboard
Use the filters below to narrow your results.
AG2_AGENT_GRP_[*].HOLD_TIME (2) ·
AG2_AGENT_GRP_[*].INVITE_TIME (2) ·
AG2_AGENT_GRP_[*].OFFERED (2) ·
AG2_AGENT_[*].ENGAGE_TIME or AG2_AGENT_GRP_[*].ENGAGE_TIME (2) ·
AG2_AGENT_[*].HOLD_TIME (2) ·
AG2_AGENT_[*].INVITE_TIME (2) ·
AG2_AGENT_[*].OFFERED (2) ·
Calculated based on the Wrap Time and Wrap Activity metrics. (2)
Showing below up to 2 results in range #1 to #2.
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