Drilldown: GCXI Metric
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None (2) ·
AG2_AGENT_GRP_[*].HOLD_TIME (2) ·
AG2_AGENT_GRP_[*].INVITE_TIME (2) ·
AG2_AGENT_GRP_[*].OFFERED (2) ·
AG2_AGENT_[*].ENGAGE_TIME or AG2_AGENT_GRP_[*].ENGAGE_TIME (2) ·
AG2_AGENT_[*].HOLD_TIME (2) ·
AG2_AGENT_[*].INVITE_TIME (2) ·
AG2_AGENT_[*].OFFERED (2) ·
Calculated based on the Wrap Time and Wrap Activity metrics. (2)
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