Drilldown: GCXI Metric
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None (4) ·
??? (2) ·
IRF_CONFERENCE_INITIATED_TIME (2) ·
IRF_CONFERENCE_RECEIVED_TIME (2) ·
IRF_CUSTOMER_ACW_DURATION (2) ·
IRF_CUSTOMER_DIAL_DURATION (2) ·
IRF_CUSTOMER_HANDLE_TIME (2) ·
IRF_CUSTOMER_HOLD_DURATION (2) ·
IRF_CUSTOMER_RING_DURATION (2) ·
IRF_CUSTOMER_TALK_DURATION (2) ·
IRF_INTERACTION_ID??? (2) ·
IRF_QUEUE_TIME (2) ·
IRF_RESPONSE_TIME (2) ·
IRF_ROUTING_POINT_TIME (2) ·
IRF_TIME (2)
None (4) ·
AG2_CHAT_AGENT.ACCEPTED_LONG (2) ·
AG2_CHAT_AGENT.ACCEPTED_SHORT (2) ·
AG2_CHAT_AGENT.INVITE_ACC_TIME (2) ·
AG2_CHAT_AGENT.INVITE_ACC_TIME_MAX (2) ·
AG2_CHAT_AGENT_GRP.ACCEPTED_LONG (2) ·
AG2_CHAT_AGENT_GRP.ACCEPTED_SHORT (2) ·
AG2_CHAT_AGENT_GRP.INVITE_ACC_TIME (2) ·
AG2_CHAT_AGENT_GRP.INVITE_ACC_TIME_MAX (2) ·
INTERACTION_RESOURCE_FACT_GI2.ABANDONED (2) ·
INTERACTION_RESOURCE_FACT_GI2.ABANDONED_TIME (2) ·
INTERACTION_RESOURCE_FACT_GI2.CONF_INIT_TALK_DURATION (2) ·
INTERACTION_RESOURCE_FACT_GI2.CONF_JOIN_TALK_DURATION (2) ·
INTERACTION_RESOURCE_FACT_GI2.CONS_INIT_TALK_DURATION (2) ·
INTERACTION_RESOURCE_FACT_GI2.CUSTOMER_ACW_DURATION (2) ·
INTERACTION_RESOURCE_FACT_GI2.CUSTOMER_DIAL_DURATION (2) ·
INTERACTION_RESOURCE_FACT_GI2.CUSTOMER_HOLD_DURATION (2) ·
INTERACTION_RESOURCE_FACT_GI2.CUSTOMER_RING_DURATION (2) ·
INTERACTION_RESOURCE_FACT_GI2.CUSTOMER_TALK_DURATION (2) ·
INTERACTION_RESOURCE_FACT_GI2.QUEUE_DURATION (2) ·
INTERACTION_RESOURCE_FACT_GI2.ROUTING_POINT_DURATION (2) ·
INTERACTION_RESOURCE_FACT_GI2.TRANSFER_INITIATED_AGENT (2)
None (4) ·
Caclulated as the sum of INTERACTION_RESOURCE_FACT_GI2.PREVIOUS_MEDIATION_DURATION + INTERACTION_RESOURCE_FACT_GI2.MEDIATION_DURATION + INTERACTION_RESOURCE_FACT_GI2.RING_DURATION. (2) ·
Calculated as the difference between INTERACTION_FACT_GI2.END_TS and INTERACTION_FACT_GI2.START_TS. (2) ·
Calculated as the sum of INTERACTION_RESOURCE_FACT_GI2.CUSTOMER_TALK_DURATION + INTERACTION_RESOURCE_FACT_GI2.CUSTOMER_HOLD_DURATION + INTERACTION_RESOURCE_FACT_GI2.CUSTOMER_ACW_DURATION (2) ·
Calculated as the sum of INTERACTION_RESOURCE_FACT_GI2.MEDIATION_DURATION + INTERACTION_RESOURCE_FACT_GI2.TALK_DURATION + INTERACTION_RESOURCE_FACT_GI2.HOLD_DURATION + INTERACTION_RESOURCE_FACT_GI2.AFTER_CALL_WORK_DURATION. (2) ·
Calculated as the value of the Chat > Agent > Alert Duration metric divided by the value of the Chat > Agent > Accepted metric. (2) ·
Calculated as the value of the Chat > Agent > Interactions Less Time to Accept metric divided by the value of the Chat > Agent > Accepted metric. (2) ·
Calculated as the value of the Chat > Agent > Interactions LongTime to Accept metric divided by the value of the Chat > Agent > Accepted metric. (2)
ChatAgentAlertDuration (2) ·
ChatAgentAvgDurationforAcceptingInteractions (2) ·
ChatAgentInteractionsLessTimetoAccept (2) ·
ChatAgentInteractionsLongTimetoAccept (2) ·
ChatAgentMaxDurationforAcceptingInteractions (2) ·
ChatAgentPercentInteractionsLessTimetoAccept (2) ·
ChatAgentPercentInteractionsLongTimetoAccept (2) ·
DetailHandlingAttemptAbandonedWaiting (2) ·
DetailHandlingAttemptAbandonedWaitingTime (2) ·
DetailHandlingAttemptConferenceInitiatedTime (2) ·
DetailHandlingAttemptConferenceReceivedTime (2) ·
DetailHandlingAttemptConsultInitiatedTime (2) ·
DetailHandlingAttemptCustomerAlertTime (2) ·
DetailHandlingAttemptCustomerDialTime (2) ·
DetailHandlingAttemptCustomerEngageTime (2) ·
DetailHandlingAttemptCustomerHandleTime (2) ·
DetailHandlingAttemptCustomerHoldTime (2) ·
DetailHandlingAttemptCustomerWrapTime (2) ·
DetailHandlingAttemptInteractionDuration (2) ·
DetailHandlingAttemptQueueTime (2) ·
DetailHandlingAttemptResponseTime (2) ·
DetailHandlingAttemptRoutingPointTime (2) ·
DetailHandlingAttemptTotalDuration (2) ·
DetailHandlingAttemptTransferInitiatedAgent (2)
Showing below up to 4 results in range #1 to #4.
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