Drilldown: GCXI Metric
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None (2) ·
AG2_CHAT_AGENT.ACCEPTED_LONG (2) ·
AG2_CHAT_AGENT.ACCEPTED_SHORT (2) ·
AG2_CHAT_AGENT.INVITE_ACC_TIME (2) ·
AG2_CHAT_AGENT.INVITE_ACC_TIME_MAX (2) ·
AG2_CHAT_AGENT_GRP.ACCEPTED_LONG (2) ·
AG2_CHAT_AGENT_GRP.ACCEPTED_SHORT (2) ·
AG2_CHAT_AGENT_GRP.INVITE_ACC_TIME (2) ·
AG2_CHAT_AGENT_GRP.INVITE_ACC_TIME_MAX (2)
None (2) ·
Calculated as the value of the Chat > Agent > Alert Duration metric divided by the value of the Chat > Agent > Accepted metric. (2) ·
Calculated as the value of the Chat > Agent > Interactions Less Time to Accept metric divided by the value of the Chat > Agent > Accepted metric. (2) ·
Calculated as the value of the Chat > Agent > Interactions LongTime to Accept metric divided by the value of the Chat > Agent > Accepted metric. (2)
ChatAgentAlertDuration (2) ·
ChatAgentAvgDurationforAcceptingInteractions (2) ·
ChatAgentInteractionsLessTimetoAccept (2) ·
ChatAgentInteractionsLongTimetoAccept (2) ·
ChatAgentMaxDurationforAcceptingInteractions (2) ·
ChatAgentPercentInteractionsLessTimetoAccept (2) ·
ChatAgentPercentInteractionsLongTimetoAccept (2)
Showing below up to 2 results in range #1 to #2.
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