Drilldown: GCXI Metric
GCXI Metric > displaysInFolder:
Queue > Q Consults
& calculation :
Calculated based on the Queue > Accepted Agent and Queue > Q Customer > Offered metrics. or
None
Use the filters below to narrow your results.
QC_CONSULT_RCV_ACC_WARM (2) ·
QC_CONSULT_RCV_WARM_HOLD (2) ·
QC_CONSULT_RCV_WARM_HOLD_TIME (2) ·
QC_CONSULT_RCV_WARM_INVITE (2) ·
QC_CONSULT_RCV_WARM_INVITE_TIME (2) ·
QC_CONSULT_RCV_WARM_WRAP (2) ·
QC_CONSULT_RECEIVED_ACCEPTED (2) ·
QC_CONSULT_RECEIVED_ENGAGE_TIME (2) ·
QC_CONSULT_RECEIVED_HOLD (2) ·
QC_CONSULT_RECEIVED_HOLD_TIME (2) ·
QC_CONSULT_RECEIVED_INVITE (2) ·
QC_CONSULT_RECEIVED_INVITE_TIME (2) ·
QC_CONSULT_RECEIVED_WARM_ ENGAGE_TIME (2) ·
QC_CONSULT_RECEIVED_WARM_WRAP_TIME (2) ·
QC_CONSULT_RECEIVED_WRAP (2) ·
QC_CONSULT_RECEIVED_WRAP_TIME (2)
AG2_QUEUE_GRP_[*].CONSULT_RCV_ACC_WARM (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_ENGAGE_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_HOLD (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_HOLD_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_INVITE (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_INVITE_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_WRAP (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_WRAP_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_ACCEPTED (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_ENGAGE_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_HOLD (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_HOLD_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_INVITE (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_INVITE_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_WRAP (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_WRAP_TIME (2) ·
AG2_QUEUE_[*].CONSULT_RCV_ACC_WARM (2) ·
AG2_QUEUE_[*].CONSULT_RCV_WARM_ENGAGE_TIME (2) ·
AG2_QUEUE_[*].CONSULT_RCV_WARM_HOLD (2) ·
AG2_QUEUE_[*].CONSULT_RCV_WARM_HOLD_TIME (2) ·
AG2_QUEUE_[*].CONSULT_RCV_WARM_INVITE (2) ·
AG2_QUEUE_[*].CONSULT_RCV_WARM_INVITE_TIME (2) ·
AG2_QUEUE_[*].CONSULT_RCV_WARM_WRAP (2) ·
AG2_QUEUE_[*].CONSULT_RCV_WARM_WRAP_TIME (2) ·
AG2_QUEUE_[*].CONSULT_RECEIVED_ACCEPTED (2) ·
AG2_QUEUE_[*].CONSULT_RECEIVED_ENGAGE_TIME (2) ·
AG2_QUEUE_[*].CONSULT_RECEIVED_HOLD (2) ·
AG2_QUEUE_[*].CONSULT_RECEIVED_HOLD_TIME (2) ·
AG2_QUEUE_[*].CONSULT_RECEIVED_INVITE (2) ·
AG2_QUEUE_[*].CONSULT_RECEIVED_INVITE_TIME (2) ·
AG2_QUEUE_[*].CONSULT_RECEIVED_WRAP (2) ·
AG2_QUEUE_[*].CONSULT_RECEIVED_WRAP_TIME (2)
QueueConsultReceivedAccepted (2) ·
QueueConsultReceivedAcceptedWarm (2) ·
QueueConsultReceivedEngageTime (2) ·
QueueConsultReceivedEngageWarmTime (2) ·
QueueConsultReceivedHold (2) ·
QueueConsultReceivedHoldTime (2) ·
QueueConsultReceivedInvite (2) ·
QueueConsultReceivedInviteTime (2) ·
QueueConsultReceivedInviteWarm (2) ·
QueueConsultReceivedInviteWarmTime (2) ·
QueueConsultReceivedWarmHold (2) ·
QueueConsultReceivedWarmHoldTime (2) ·
QueueConsultReceivedWarmWrap (2) ·
QueueConsultReceivedWarmWrapTime (2) ·
QueueConsultReceivedWrap (2) ·
QueueConsultReceivedWrapTime (2)
Showing below up to 2 results in range #1 to #2.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)