Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder: Queue > Q Consults

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type:
Disposition (2)
mediaType:
All (except Chat) (2) · Voice (2)
dataType:
Number (2)
folder:
Queue (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
QC_CONSULT_RCV_ACC_WARM (2) · QC_CONSULT_RCV_WARM_HOLD (2) · QC_CONSULT_RCV_WARM_HOLD_TIME (2) · QC_CONSULT_RCV_WARM_INVITE (2) · QC_CONSULT_RCV_WARM_INVITE_TIME (2) · QC_CONSULT_RCV_WARM_TIME (2) · QC_CONSULT_RCV_WARM_WRAP (2) · QC_CONSULT_RECEIVED_ACCEPTED (2) · QC_CONSULT_RECEIVED_ENGAGE_TIME (2) · QC_CONSULT_RECEIVED_HOLD (2) · QC_CONSULT_RECEIVED_HOLD_TIME (2) · QC_CONSULT_RECEIVED_INVITE (2) · QC_CONSULT_RECEIVED_INVITE_TIME (2) · QC_CONSULT_RECEIVED_TIME (2) · QC_CONSULT_RECEIVED_TIME_AVG (2) · QC_CONSULT_RECEIVED_WARM_ ENGAGE_TIME (2) · QC_CONSULT_RECEIVED_WARM_WRAP_TIME (2) · QC_CONSULT_RECEIVED_WRAP (2) · QC_CONSULT_RECEIVED_WRAP_TIME (2)
dbTable:
None (2) · AG2_QUEUE_GRP_[*].CONSULT_RCV_ACC_WARM (2) · AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_ENGAGE_TIME (2) · AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_HOLD (2) · AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_HOLD_TIME (2) · AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_INVITE (2) · AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_INVITE_TIME (2) · AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_WRAP (2) · AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_WRAP_TIME (2) · AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_ACCEPTED (2) · AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_ENGAGE_TIME (2) · AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_HOLD (2) · AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_HOLD_TIME (2) · AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_INVITE (2) · AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_INVITE_TIME (2) · AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_WRAP (2) · AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_WRAP_TIME (2) · AG2_QUEUE_[*].CONSULT_RCV_ACC_WARM (2) · AG2_QUEUE_[*].CONSULT_RCV_WARM_ENGAGE_TIME (2) · AG2_QUEUE_[*].CONSULT_RCV_WARM_HOLD (2) · AG2_QUEUE_[*].CONSULT_RCV_WARM_HOLD_TIME (2) · AG2_QUEUE_[*].CONSULT_RCV_WARM_INVITE (2) · AG2_QUEUE_[*].CONSULT_RCV_WARM_INVITE_TIME (2) · AG2_QUEUE_[*].CONSULT_RCV_WARM_WRAP (2) · AG2_QUEUE_[*].CONSULT_RCV_WARM_WRAP_TIME (2) · AG2_QUEUE_[*].CONSULT_RECEIVED_ACCEPTED (2) · AG2_QUEUE_[*].CONSULT_RECEIVED_ENGAGE_TIME (2) · AG2_QUEUE_[*].CONSULT_RECEIVED_HOLD (2) · AG2_QUEUE_[*].CONSULT_RECEIVED_HOLD_TIME (2) · AG2_QUEUE_[*].CONSULT_RECEIVED_INVITE (2) · AG2_QUEUE_[*].CONSULT_RECEIVED_INVITE_TIME (2) · AG2_QUEUE_[*].CONSULT_RECEIVED_WRAP (2) · AG2_QUEUE_[*].CONSULT_RECEIVED_WRAP_TIME (2)
calculation:
None (2) · Calculated as AG2_QUEUE_[*].CONSULT_RCV_WARM_ENGAGE_TIME plus AG2_QUEUE_[*].CONSULT_RCV_WARM_HOLD_TIME, or as AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_ENGAGE_TIME + AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_HOLD_TIME (2) · Calculated as AG2_QUEUE_[*].CONSULT_RECEIVED_ENGAGE_TIME plus AG2_QUEUE_[*].CONSULT_RECEIVED_HOLD_TIME or as AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_ENGAGE_TIME plus AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_HOLD_TIME (2) · Calculated based on the Queue > Consult Received Time, Consult Received Warm Time, Consult Received Accepted, and Consult Received Accepted Warm metrics. (2)
usedIn:
None (2) · Queue Outline Report (2) · Queue Summary Report (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
QueueAvgConsultReceivedTime (2) · QueueConsultReceivedAccepted (2) · QueueConsultReceivedAcceptedWarm (2) · QueueConsultReceivedEngageTime (2) · QueueConsultReceivedEngageWarmTime (2) · QueueConsultReceivedHold (2) · QueueConsultReceivedHoldTime (2) · QueueConsultReceivedInvite (2) · QueueConsultReceivedInviteTime (2) · QueueConsultReceivedInviteWarm (2) · QueueConsultReceivedInviteWarmTime (2) · QueueConsultReceivedTime (2) · QueueConsultReceivedWarmHold (2) · QueueConsultReceivedWarmHoldTime (2) · QueueConsultReceivedWarmTime (2) · QueueConsultReceivedWarmWrap (2) · QueueConsultReceivedWarmWrapTime (2) · QueueConsultReceivedWrap (2) · QueueConsultReceivedWrapTime (2)

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