Drilldown: GCXI Metric
Use the filters below to narrow your results.
AG2_AGENT_CAMPAIGN_[*].PREVIEW_TIME (2) ·
AG2_AGENT_GRP_[*].HOLD_TIME (2) ·
AG2_AGENT_QUEUE_[*].WRAP_TIME (2) ·
AG2_AGENT_[*].ENGAGE_TIME or AG2_AGENT_GRP_[*].ENGAGE_TIME (2) ·
AG2_AGENT_[*].HOLD_TIME (2) ·
AG2_BGS_SESSION_*.CUSTOMER_TERMINATED (2) ·
AG2_BGS_SESSION_*.FAILED (2) ·
AG2_BGS_SESSION_*.INITIATED (2) ·
AG2_BGS_SESSION_*.MESSAGES_RECEIVED (2) ·
AG2_BGS_SESSION_*.MESSAGES_SENT (2) ·
AG2_BGS_SESSION_*.SESSION_TIME (2) ·
AG2_CHAT_STATS_*.BOTS (2) ·
AG2_CHAT_STATS_*.SESSIONS (2) ·
AG2_CHAT_STATS_*.SESSIONS_WITH_BOT (2) ·
AG2_CHAT_STATS_*.SESSION_ONLY_WITH_BOT (2) ·
Calculated based on the Wrap Time and Wrap Activity metrics. (2)
AgentActivityAvgWrapTime (2) ·
AgentActivityEngageTime (2) ·
AgentActivityHoldTime (2) ·
AgentActivityWrapTime (2) ·
ChatBotCustomerTerminated (2) ·
ChatBotFailed (2) ·
ChatBotInitiated (2) ·
ChatBotMessagesReceived (2) ·
ChatBotMessagesSent (2) ·
ChatBotSession (2) ·
ChatBotSessionTime (2) ·
ChatMediaSession (2) ·
ChatSessionOnlywithBot (2) ·
ChatSessionwithBot (2) ·
OutboundContactAgentContactPreviewTime (2)
Showing below up to 8 results in range #1 to #8.
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