Drilldown: GCXI Metric
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None (8) ·
AG2_AGENT_CAMPAIGN_[*].PREVIEW_TIME (2) ·
AG2_AGENT_GRP_[*].HOLD_TIME (2) ·
AG2_AGENT_QUEUE_[*].WRAP_TIME (2) ·
AG2_AGENT_[*].ENGAGE_TIME or AG2_AGENT_GRP_[*].ENGAGE_TIME (2) ·
AG2_AGENT_[*].HOLD_TIME (2) ·
AG2_BGS_SESSION_*.CUSTOMER_TERMINATED (2) ·
AG2_BGS_SESSION_*.FAILED (2) ·
AG2_BGS_SESSION_*.INITIATED (2) ·
AG2_BGS_SESSION_*.MESSAGES_RECEIVED (2) ·
AG2_BGS_SESSION_*.MESSAGES_SENT (2) ·
AG2_BGS_SESSION_*.SESSION_TIME (2) ·
AG2_CHAT_STATS_*.BOTS (2) ·
AG2_CHAT_STATS_*.SESSIONS (2) ·
AG2_CHAT_STATS_*.SESSIONS_WITH_BOT (2) ·
AG2_CHAT_STATS_*.SESSION_ONLY_WITH_BOT (2) ·
Calculated based on the Wrap Time and Wrap Activity metrics. (2)
None (8) ·
Calculated as Engage Time divided by Accepted Agent metrics. (2) ·
Calculated as Handle Time divided by the sum of Accepted Interactions and Received Consultations. (2) ·
Calculated as the difference between the values of the Chat Bot > Initiated and Chat Bot > Rejected metrics. (2) ·
Calculated as the value of the Chat > Bot Sessions metric divided by the value of the Chat > Sessions with Bot metric. (2) ·
Calculated based on the Agent Contact > Preview Time and Agent Contact > Preview metrics. (2) ·
Calculated based on the Chat > Session Only with Bots and Chat > Media Session metrics. (2) ·
Calculated based on the Chat > Session with Bot and Chat > Media Session metrics. (2) ·
Calculated based on the following metrics from the Outbound Contact > Agent Contact folder: Handle Time, Accepted, and Consult Received Accepted. (2) ·
Calculated based on the Hold and Hold Time Activity metrics. (2) ·
Calculated based on the value of the Chat Bot > Session Time metric. (2)
AgentActivityAvgEngageTime (2) ·
AgentActivityAvgHandleTime (2) ·
AgentActivityAvgHoldTime (2) ·
AgentActivityAvgWrapTime (2) ·
AgentActivityEngageTime (2) ·
AgentActivityHoldTime (2) ·
AgentActivityWrapTime (2) ·
ChatAvgBotsperSessionwithBot (2) ·
ChatBotAvgSessionTime (2) ·
ChatBotCustomerTerminated (2) ·
ChatBotFailed (2) ·
ChatBotInitiated (2) ·
ChatBotMessagesReceived (2) ·
ChatBotMessagesSent (2) ·
ChatBotSession (2) ·
ChatBotSessionTime (2) ·
ChatBotStarted (2) ·
ChatMediaSession (2) ·
ChatPercentSessionOnlywithBot (2) ·
ChatPercentSessionwithBot (2) ·
ChatSessionOnlywithBot (2) ·
ChatSessionwithBot (2) ·
OutboundContactAcgHandleTime (2) ·
OutboundContactAgentContactAvgPreviewTime (2) ·
OutboundContactAgentContactPreviewTime (2)
Showing below up to 8 results in range #1 to #8.
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