Drilldown: GCXI Attribute
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Agent > Activity (4) ·
Agent > State and Reason (2) ·
Agent > State and Reason > Interaction State (2) ·
Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) ·
Business Attribute (2) ·
Detail > Handling Attempt > Handling Predictive Routing (2) ·
Detail > Transfer (2) ·
Outbound Contact > Agent Contact (4) ·
Outbound Contact > Contact Attempt (4) ·
Queue (4)
None (2) ·
A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (2) ·
A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2)
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