Drilldown: GCXI Attribute
Use the filters below to narrow your results.
None (4) ·
Agent > Activity (6) ·
Agent > Activity > Queue (2) ·
Agent > State and Reason (4) ·
Agent > State and Reason > Interaction State (2) ·
Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) ·
Business Attribute (2) ·
Chat > Agent (2) ·
Detail > Handling Attempt > Handling Predictive Routing (2) ·
Detail > Transfer (2) ·
Outbound Contact > Agent Contact (6) ·
Outbound Contact > Contact Attempt (4) ·
Queue (4)
None (4) ·
??? (1) ·
A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (2) ·
A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT (2) ·
A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE (2) ·
A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (2) ·
F_MONTH, MONTH (2) ·
Q_QUEUE (2)
'NO_VALUE')) (2) ·
'UNKNOWN' (2) ·
ag2_-_mn*.tenant_key (2) ·
ag2_agent*.tenant_key (2) ·
ag2_agent_bgs_session*.tenant_key (2) ·
ag2_agent_campaign*.tenant_key (2) ·
ag2_campaign*.tenant_key (2) ·
ag2_chat_agent*.tenant_key (2) ·
ag2_chat_stat*.tenant_key (2) ·
ag2_id*.tenant_key (2) ·
ag2_i_sess*.tenant_key (2) ·
ag2_i_state*.tenant_key (2) ·
ag2_queue*.tenant_key (2) ·
DATE_TIME.LABEL_YYYY_MM (2) ·
FORECAST_DATE_TIME.LABEL_YYYY_MM (2) ·
GROUP_A.GROUP_NAME (WHERE GROUP_.GROUP_TYPE_CODE in ('AGENT' (2) ·
INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT (2) ·
INTERACTION_DESCRIPTOR_GI2.CUSTOMER_SEGMENT (2) ·
INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE (2) ·
INTERACTION_TYPE_GI2.INTERACTION_TYPE (2) ·
MEDIA_NAME_CODE (2) ·
MEDIA_TYPE (2) ·
MEDIA_TYPE. MEDIA_NAME (2) ·
MEDIA_TYPE.MEDIA_NAME (2) ·
MEDIA_TYPE.MEDIA_TYPE_KEY (2) ·
RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE='QUEUE') (2)
Showing below up to 10 results in range #1 to #10.
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