Drilldown: GCXI Attribute

Agent (2) · Agent > Detail > Ixn State (2) · Agent > Detail > Session (2) · Agent > Detail > State (2) · Agent > Group Membership (2) · Agent > State and Reason (2) · Billing Data (2) · Business Attribute (2) · Callback (2) · Callback > Detail (2) · Chat (2) · Chat > Thread (2) · Chat Bot (2) · Co-browse (2) · Designer (2) · Designer > Activity (2) · Designer > Bot (2) · Designer > Session (2) · Designer > Session > Detail (2) · Designer > Session Block (2) · Designer > Session Milestone (2) · Designer > Survey (2) · iWD (2) · iWD > Age (2) · iWD > Agent (2) · iWD > Capture (2) · iWD > Classification (2) · iWD > Email (2) · iWD > Queue (2) · iWD > Service Objects (2) · iWD > Time (2) · Outbound Contact (2) · Outbound Contact > Contact Attempt (2) · Predictive Routing (2) · Queue (2) · Service Objects (2)

None (24) · Agent > Activity (4) · Agent > Detail > State (2) · Agent > State and Reason (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Business Attribute (2) · Business Attribute > BA Predictive Routing (2) · Designer > Activity (2) · Designer > Bot (2) · Designer > Session Block (2) · Designer > Session Milestone (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · iWD > Age (2) · iWD > Agent (2) · iWD > Capture (2) · iWD > Classification (2) · iWD > Queue (2) · Outbound Contact > Agent Contact (4) · Outbound Contact > Contact Attempt (4) · Queue (2) · Queue > Queue Predictive Routing (2)

None (26) · "none" (2) · none (2)

None (26)

None (12) · Character (6) · Datetime (4) · Number (18) · SDR_SURVEY_ANSWERS.SURVEY_ANSWER_INT, SDR_SURVEY_ANSWERS.SURVEY_ANSWER_STR (2) · Text (20)

None (26) · Employee ID (4) · User Name (4) · Last Name (4) · First Name (4)

Other values: ; Age Range 1 day Age Range 1 hour Age Range 1 week Age Range 15 min Age Range 4 hour Age Range 8 hour Age Range Minutes Agent Name Bail Out Milestone Bail Out Milestone Path Business Value Range 10 Business Value Range 100 Business Value Range 1000 Business Value Range 5 Business Value Range 50 Business Value Range 500 CallTypeDESC Country Code Custom Dimension Attribute 1 Custom Dimension Attribute 2 Custom Dimension Attribute 3 Custom Dimension Attribute 4 Custom Dimension Attribute 5 Final Disposition Type Group Name ID Language Code Last Agent Name Last Milestone Path Media Name Code Media Type Milestone Name Milestone Path Priority Range 10 Priority Range 100 Priority Range 1000 Priority Range 5 Priority Range 50 Priority Range 500 QA Review Disposition Code State Type Code Strike Out Milestone Strike Out Milestone Path Survey Answer (Int) Survey Answer (Str) User Disposition Type Workbin Name

None · none · queue_lov · customersegment_lov · servicesubtype_lov · interactiontype_lov · hour_lov · Dynamically generated based on the configuration of your contact center. (businessresult_lov) · servicetype_lov · clsentimentcategoryname_lov · clactionabilitycategory, name_lov · daterange_lov · agentgroup_lov · Dynamically generated from information that describes the configuration of business results in your contact center. · categoryname_lov · influencecategoryname_lov · interactionsubtype_lov · campaignname_lov · callinglist_lov · queueandnone_lov · queuegroup_lov · callbacktype_lov · callbackchannel_lov · Other

None (22) · ?? (2) · ??? (8) · AGM_END_TS_TIME (2) · AGM_START_TS_TIME (2) · A_AGENT_NAME, CA_AGENT_NAME, AD_AGENT_NAME, SO_AGENT_NAME, IA_AGENT_NAME (2) · A_CA_CAMPAIGN_GROUP_NAME, CA_CAMPAIGN_GROUP_NAME (2) · CA_CALLING_LIST_NAME (2) · CBF_CUSTOMER_NUMBER (2) · CBF_SERVICE_ID (2) · CB_CONNECT_ORDER (2) · CB_FINAL_TARGET (2) · CB_OFFER_TIMING (2) · GROUP_COMBINATION_KEY (2) · IA_STATE_NAME (2) · IRSF_ADD_INFO (2) · IRSF_END_TS_TIME (2) · IRSF_START_TS_TIME (2) · IRSF_STATE (2) · Q_GROUP_COMBINATION_KEY (2) · Q_WORKBIN_OWNER_NAME (2) · Q_WORKBIN_TYPE_CODE, Q_WORKBIN_RESOURCE_NAME (2) · SESS_ACTIVE_FLAG (2) · SESS_END_TS_TIME (2) · SESS_SESSION_FACT_KEY (2) · SESS_START_TS_TIME (2) · STATE_ACTIVE_FLAG (2) · STATE_END_TS_TIME (2) · STATE_REASON_ACTIVE_FLAG (2) · STATE_REASON_CODE, IA_REASON_CODE (2) · STATE_START_TS_TIME (2) · STATE_STATE (2)

None (8)

Other values:

None (24) · Interaction Handling Attempt Report (8) · Callback Details Report (6)

Other values: ; Abandon Delay Report Activity by Final Disposition Report Activity Summary Report Agent Activity Agent Conduct Report Agent Details Activity Report Agent Group Agent Group (Target) Agent Group Business Attribute Report Agent Group Interaction Handling Report Agent Group Membership Details Report Agent Group Queue Business Attribute Report Agent Interaction Hierarchy Report Agent Interaction State Agent Interval Based Report Agent Login-Logout Details Report Agent Not Ready Reason Code Report Agent Not Ready Report Agent Omnichannel Report Agent Outbound Campaign Report Agent Performance Dashboard Agent Queue Report Agent Report Agent Social Engagement Report Agent State Details Report Agent Summarized State Agent Summary Activity Email Report Agent Summary Activity Report (Active) Agent Summary Activity Report (Interaction) Agent Utilization Agent Utilization Report Agent Wrap Report AHT Application Duration Report Application Summary Report Async Chat Dashboard Blocks Summary Report Bot Dashboard Bot Session Overall Bot Sessions Overall Business Metrics Executive Report Callback Summary Report Campaign Callbacks Summary Report Campaign Summary Report Capture Point Business Value Report Capture Point Dashboard Capture Point Report Capture Point Task Duration Report Chat Agent Stats Chat Engagement Report Chat Interaction Stats Chat Message Statistics Report Chat Session Report Chat Termination Report Co-browse Detail Report Co-browse Summary Report Contact Center Dashboard Contact Center Report Contact List Effectiveness Report Customer Perspective Report Customer Segment Service Level Report CX Insights Schema Name CX Insights Schema Version ETL Audit Dashboard ETL Audit Dataset Inbound Intraday Email Process Report Inbound Voice Report Interaction Flow Report Interaction Traffic Group Report Interaction Traffic Report Interaction Volume Business Attribute Email Report Interaction Volume Business Attribute Report Intraday Backlog Summary Intraday Process Dashboard Intraday Process Report IVR Usage Report iWD DB Schema Report Milestone Path Analysis Report Milestone Summary Report Outbound Email Report Pre-Agent Termination Report Predictive Routing - AHT and QUEUE Predictive Routing - Model Efficiency Predictive Routing AB Testing Report Predictive Routing AB Testing Report (Hour) Predictive Routing Agent Occupancy Predictive Routing Agent Occupancy Dashboard Predictive Routing Agent Occupancy Report (Active Time & Predictive) Predictive Routing Agent Occupancy Report (Active Time and Predictive) Predictive Routing Agent Occupancy Report (Interaction Time) Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Process Volume Report Queue Dashboard Queue Outline Report Queue Priority Range Report Queue Report Queue Summary Report Queue Task Duration Report Resource Performance Dashboard Resource Performance Report Sessions Handled by Bots Speed of Accept (hours) Report Speed of Accept (seconds) Report Supervisor Dashboard Survey Answer Report Survey Statistics Report Task Age Dashboard Task Age Report Task Detail Report Task Routing Agent Activity Task Routing Agent Group Activity Task Routing Agent Group Summary Activity Task Routing Agent Summary Activity Task Volume Report Task Work Detail Report Transfer Detail Report

None (4) · no (4) · yes (24)

None (4) · no (2) · yes (26)

None (26)

None (26)

Other values: ; AgentAgentResourceKey AgentDetailIxnStateAdditionalInfo AgentDetailIxnStateEndTimestamp AgentDetailIxnStateStartTimestamp AgentDetailIxnStateState AgentDetailSessionActive AgentDetailSessionEndTimestamp AgentDetailSessionSessionKey AgentDetailSessionStartTimestamp AgentDetailStateActiveReason AgentDetailStateActiveState AgentDetailStateEndTimestamp AgentDetailStateReasonTimestamp AgentDetailStateStartTimestamp AgentDetailStateState AgentGroupCombinationKey AgentGroupKey AgentGroupMembershipAgentName AgentGroupMembershipAgentResourceKey AgentGroupMembershipDateAdded AgentGroupMembershipDateRemoved AgentGroupMembershipEndTS AgentGroupMembershipGroupKey AgentGroupMembershipStartDateTimeKey AgentStateandReasonReasonCode AgentStateandReasonReasonKey AgentStateandReasonReasonTypeCode AgentStateandReasonReasonValue AgentStateandReasonReasourceStateResourceKey AgentStateandReasonStateName BDSBusinessUnit BDSMetric BDSRegion BusinessAttributeInteractionKey CallbackCallbackDim1Key CallbackCallbackDim2Key CallbackCallbackDim3Key CallbackDetailCallbackDim4Key CallbackDetailCustomerPhoneNumber CallbackDetailFinal CallbackDetailForcedDialed CallbackDetailServiceID CallbackFinalTarget CallbackOfferTiming CallbackOrderConnect CallbackQueueKey ChatBotBotCategory ChatBotBotFunction ChatBotEndedBy ChatBotEndReason ChatBotEndResult ChatEndedBy ChatEndReason ChatLanguageName ChatMediaOrigin ChatMode ChatThreadMediaOrigin CobrowseCobrowseDuration CobrowseCobrowseEndTime CobrowseCobrowseSessionID CobrowseCobrowseStartTime CobrowseHandlingAgentName CobrowseInteractionDuration CobrowseIrfAnchor CobrowseMode CobrowseModeEndTime CobrowseModeKey CobrowseModeStartTime CobrowsePageEndTime CobrowsePageKey CobrowsePageStartTime CobrowsePageTitle CobrowsePageUrl CobrowseResourceSessionKey CobrowseStartDateTimeKey DesignerActivityActivity DesignerActivityActivityKey DesignerActivityCompletedFlag DesignerApplicationID DesignerApplicationKey DesignerApplicationName DesignerApplicationVersion DesignerBotBot DesignerBotIntent DesignerBotLastIntent DesignerBotMediaType DesignerSessionBailOut DesignerSessionBlockBlock DesignerSessionCallType DesignerSessionCountry DesignerSessionDeflection DesignerSessionDeflectionMessage DesignerSessionDNIS DesignerSessionExitPoint DesignerSessionFinalDisposition DesignerSessionLanguage DesignerSessionLast DesignerSessionMilestoneMilestone DesignerSessionRegion DesignerSessionStrikeOut DesignerSessionUserDisposition DesignerSurveyMultiAgent DesignerSurveySurveyAnswer DesignerSurveySurveyQuestion iWDAgeAgeRange iWDAgeAgeRange15min iWDAgeAgeRange1day iWDAgeAgeRange1hour iWDAgeAgeRange4hour iWDAgeAgeRange8Hour iWDAgeAgeRangeMinutes iWDAgeAgeRangeWeek iWDAgentAgentName iWDAgentEmployeeID iWDAgentResultCode iWDCaptureBusinessValueRange iWDCaptureBusinessValueRange10 iWDCaptureBusinessValueRange100 iWDCaptureBusinessValueRange1000 iWDCaptureBusinessValueRange5 iWDCaptureBusinessValueRange50 iWDCaptureBusinessValueRange500 iWDCaptureCapturePoint iWDCategoryLevel10 iWDCategoryLevel3 iWDCategoryLevel4 iWDCategoryLevel5 iWDCategoryLevel6 iWDCategoryLevel7 iWDCategoryLevel8 iWDCategoryLevel9 iWDClassificationCategory iWDClassificationCustomerSegment iWDClassificationInteractionSubtype iWDClassificationInteractionType iWDClassificationMediaChannel iWDClassificationMediaType iWDClassificationProduct iWDClassificationProductSubtype iWDClassificationSourceProcess iWDClassificationSourceProcessSubtype iWDClassificationSourceTenant iWDCustomDim iWDDepartment iWDDepartmentCustomDimAttribute1 iWDDepartmentCustomDimAttribute2 iWDDepartmentCustomDimAttribute3 iWDDepartmentCustomDimAttribute4 iWDDepartmentCustomDimAttribute5 iWDEmailQAReviewDispositionCode iWDProcess iWDProcessCustomDimAttribute1 iWDProcessCustomDimAttribute2 iWDProcessCustomDimAttribute3 iWDProcessCustomDimAttribute4 iWDProcessCustomDimAttribute5 iWDQueuePriorityRange iWDQueueQueue iWDServiceObjectsBatchID iWDServiceObjectsBatchLastEventID iWDServiceObjectsCaptureID iWDServiceObjectsComponent iWDServiceObjectsCustomerID iWDServiceObjectsDataSourceName iWDServiceObjectsDataSourceType iWDServiceObjectsETLAuditKey iWDServiceObjectsFinishTime iWDServiceObjectsFirstExtractedEventID iWDServiceObjectsInteractionID iWDServiceObjectsJobType iWDServiceObjectsLastAgentName iWDServiceObjectsLastExtractedEventID iWDServiceObjectsLastIntervalDateKey iWDServiceObjectsLastIntervalTimeKey iWDServiceObjectsLastResourceID iWDServiceObjectsProcessName iWDServiceObjectsResourceID iWDServiceObjectsSourceTenant iWDServiceObjectsStartTime iWDServiceObjectsStatus iWDServiceObjectsSubversion iWDServiceObjectsTenant iWDServiceObjectsVersion iWDSolution iWDTenant iWDTenantCustomDimAttribute1 iWDTenantCustomDimAttribute2 iWDTenantCustomDimAttribute3 iWDTenantCustomDimAttribute4 iWDTenantCustomDimAttribute5 iWDTime15Minutes iWDTimeDateRange iWDTimeServiceDateTimeKey OutboundContactAcgHandleTimeContactList OutboundContactCampaignGroup OutboundContactCampaignGroupKey PredictiveRoutingCustomerDataFound PredictiveRoutingGPRResultID PredictiveRoutingMode PredictiveRoutingModel PredictiveRoutingModelID PredictiveRoutingModelKey PredictiveRoutingPredictor PredictiveRoutingPredictorID PredictiveRoutingPredictorKey PredictiveRoutingPredictorSwitch PredictiveRoutingResult PredictiveRoutingStatus QueueQueueGroupCombinationKey QueueQueueGroupKey QueueQueueKey QueueWorkbinOwner QueueWorkbinType ServiceObjectsBound1 ServiceObjectsBound10 ServiceObjectsBound11 ServiceObjectsBound12 ServiceObjectsBound13 ServiceObjectsBound14 ServiceObjectsBound15 ServiceObjectsBound16 ServiceObjectsBound17 ServiceObjectsBound18 ServiceObjectsBound19 ServiceObjectsBound2 ServiceObjectsBound3 ServiceObjectsBound4 ServiceObjectsBound5 ServiceObjectsBound6 ServiceObjectsBound7 ServiceObjectsBound8 ServiceObjectsBound9 ServiceObjectsGroupType ServiceObjectsInteractionDescriptorKey ServiceObjectsMediaType ServiceObjectsResourceGroup ServiceObjectsResourceName ServiceObjectsSchemaName ServiceObjectsSchemaVersion ServiceObjectsTargetQueue ServiceObjectsTenant ServiceObjectsTimeRangeKey