Drilldown: GCXI Attribute

Agent (2) · Agent > Group Membership (2) · Agent > State and Reason (2) · Billing Data (2) · Callback (2) · Callback > Detail (2) · Chat (2) · Chat > Thread (2) · Chat Bot (2) · Co-browse (2) · Designer (2) · Designer > Activity (2) · Designer > Bot (2) · Designer > Session (2) · Designer > Session > Detail (2) · Designer > Session Block (2) · Designer > Session Milestone (2) · Designer > Survey (2) · iWD (2) · iWD > Age (2) · iWD > Agent (2) · iWD > Capture (2) · iWD > Classification (2) · iWD > Email (2) · iWD > Queue (2) · iWD > Service Objects (2) · iWD > Time (2) · Predictive Routing (2) · Queue (2) · Service Objects (2)

None (20) · Agent > Activity (2) · Agent > Detail > State (2) · Agent > State and Reason (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Business Attribute (2) · Business Attribute > BA Predictive Routing (2) · Designer > Activity (2) · Designer > Bot (2) · Designer > Session Block (2) · Designer > Session Milestone (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · iWD > Age (2) · iWD > Agent (2) · iWD > Capture (2) · iWD > Classification (2) · iWD > Queue (2) · Outbound Contact > Agent Contact (2) · Outbound Contact > Contact Attempt (2) · Queue (2) · Queue > Queue Predictive Routing (2)

None (22) · "none" (2) · none (2)

None (22)

None (10) · Character (2) · Datetime (2) · Number (12) · SDR_SURVEY_ANSWERS.SURVEY_ANSWER_INT, SDR_SURVEY_ANSWERS.SURVEY_ANSWER_STR (2) · Text (18)

None (22)

Other values: ; Age Range 1 day Age Range 1 hour Age Range 1 week Age Range 15 min Age Range 4 hour Age Range 8 hour Age Range Minutes Agent Name Bail Out Milestone Bail Out Milestone Path Business Value Range 10 Business Value Range 100 Business Value Range 1000 Business Value Range 5 Business Value Range 50 Business Value Range 500 CallTypeDESC Country Code Custom Dimension Attribute 1 Custom Dimension Attribute 2 Custom Dimension Attribute 3 Custom Dimension Attribute 4 Custom Dimension Attribute 5 Employee ID Final Disposition Type First Name ID Language Code Last Agent Name Last Milestone Path Last Name Media Name Code Media Type Milestone Name Milestone Path Priority Range 10 Priority Range 100 Priority Range 1000 Priority Range 5 Priority Range 50 Priority Range 500 QA Review Disposition Code Strike Out Milestone Strike Out Milestone Path Survey Answer (Int) Survey Answer (Str) User Disposition Type User Name

None · none · queue_lov · customersegment_lov · servicesubtype_lov · interactiontype_lov · hour_lov · Dynamically generated based on the configuration of your contact center. (businessresult_lov) · servicetype_lov · clsentimentcategoryname_lov · clactionabilitycategory, name_lov · daterange_lov · agentgroup_lov · Dynamically generated from information that describes the configuration of business results in your contact center. · categoryname_lov · influencecategoryname_lov · interactionsubtype_lov · campaignname_lov · callinglist_lov · queueandnone_lov · queuegroup_lov · callbacktype_lov · callbackchannel_lov · Other

None · ??? · A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT · F_YEAR, YEAR · MONTH_YEAR_AGO · MONTH_YEAR_NEXT · CAL_DATE · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE · F_MONTH, MONTH · F_QRTR, QRTR · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT · IRSF_START_TS_TIME · F_SUBHR, SUBHR · F_WEEK, WEEK · STATE_START_TS_TIME · GROUP_COMBINATION_KEY · IA_STATE_NAME · INTERACTION_TYPE_GI2.INTERACTION_TYPE · IRF_START_DATE_TIME_KEY

Other values: ; ?? @A_CLASSIFY_ACTIONABILITY_CTGNAME, @T_CLASSIFY_ACTIONABILITY_CTGNAME @A_CLASSIFY_SENTIMENT_CTGNAME, @T_CLASSIFY_SENTIMENT_CTGNAME @A_CTGNAME, @T_CTGNAME @A_INFLUENCE_CATEGORY_CTGNAME, @T_INFLUENCE_CATEGORY_CTGNAME AGM_END_TS_TIME AGM_START_TS_TIME A_AGENT_GROUP, CA_AGENT_GROUP, AD_AGENT_GROUP, LIST OF VALUES IA_AGENT_GROUP A_AGENT_NAME, CA_AGENT_NAME, AD_AGENT_NAME, SO_AGENT_NAME, IA_AGENT_NAME A_CA_CAMPAIGN_GROUP_NAME, CA_CAMPAIGN_GROUP_NAME A_CA_CAMPAIGN_NAME, CA_CAMPAIGN_NAME A_INTERACTION_SUBTYPE, CA_INTERACTION_SUBTYPE, T_INTERACTION_SUBTYPE, IF_INTERACTION_SUBTYPE, IRF_INTERACTION_SUBTYPE_CODE, IA_AGENT_INTERACTION_SUBTYPE, Q_INTERACTION_SUBTYPE, T_IRF_INTERACTION_SUBTYPE_CODE A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE A_QUEUE_GROUP, Q_QUEUE_GROUP CA_CALLING_LIST_NAME CBF_CUSTOMER_NUMBER CBF_SERVICE_ID CB_CALLBACK_OFFER_TYPE CB_CALLBACK_TYPE CB_CALL_DIRECTION CB_CHANNEL CB_CONNECT_ORDER CB_DIAL_DIALOG_RESULT CB_FINAL_DIAL_RESULT CB_FINAL_TARGET CB_OFFER_TIMING CB_RESOURCE_NAME DATE_RANGE F_DAY, DAY F_HOUR, HOUR IRSF_ADD_INFO IRSF_END_TS_TIME IRSF_STATE Q_GROUP_COMBINATION_KEY Q_QUEUE Q_WORKBIN_OWNER_NAME Q_WORKBIN_TYPE_CODE, Q_WORKBIN_RESOURCE_NAME SESS_ACTIVE_FLAG SESS_END_TS_TIME SESS_SESSION_FACT_KEY SESS_START_TS_TIME STATE_ACTIVE_FLAG STATE_END_TS_TIME STATE_REASON_ACTIVE_FLAG STATE_REASON_CODE, IA_REASON_CODE STATE_STATE

None (8)

Other values: ; .ETL_AUDIT.Z_JOB_TYPE .interaction_ID .RESOURCE_STATE_REASON_GI2.RESOURCE_STATE_REASON_KEY ag2_-_mn*.tenant_key ag2_agent*.tenant_key AG2_AGENT_*.RESOURCE_KEY ag2_agent_bgs_session*.tenant_key ag2_agent_campaign*.tenant_key AG2_AGENT_CAMPAIGN_*.RESOURCE_KEY AG2_AGENT_GRP_*.GROUP_KEY AG2_AGENT_QUEUE_*.AGENT_RESOURCE_KEY AG2_CALLBACK_*.CBD1_KEY AG2_CALLBACK_*.CBD2_KEY AG2_CALLBACK_*.CBD3_KEY AG2_CALLBACK_*.RESOURCE_KEY ag2_campaign*.tenant_key ag2_chat_agent*.tenant_key AG2_CHAT_AGENT_*.RESOURCE_KEY AG2_CHAT_AGENT_GRP_*.GROUP_KEY ag2_chat_stat*.tenant_key AG2_COBROWSE_AGENT_*.AGENT_RESOURCE_KEY ag2_id*.tenant_key AG2_I_AGENT_*.RESOURCE_KEY AG2_I_MN_*.RESOURCE_KEY ag2_i_sess*.tenant_key AG2_I_SESS_*.RESOURCE_KEY ag2_i_state*.tenant_key AG2_I_STATE_*.RESOURCE_KEY AG2_I_STATE_RSN_*.RESOURCE_STATE_REASON_KEY ag2_queue*.tenant_key AG2_SDR_ACTIVITY_*.SDR_ACTIVITY_KEY AG2_SDR_ACTIVITY_DAY.COMPLETED AG2_SDR_SESSION*.SDR_APPLICATION_KEY AG2_SDR_SESSION_*.BAILOUT_SDR_MILESTONE_KEY AG2_SDR_SESSION_*.STRIKEOUT_SDR_MILESTONE_KEY AG2_SDR_SESS_BLOCK*.SDR_APPLICATION_KEY AG2_SDR_SESS_MILESTONE*.SDR_APPLICATION_KEY AG2_SDR_SURVEY*.SDR_APPLICATION_KEY AG2_SDR_SURVEY_*.RESOURCE_KEY AG2_SDR_SURVEY_ANS_*.MULTI_AGENT_FLAG AGE.AGE_* AGENT.AGENT_ID AGENT_AGENT_ID APPLICATION_VERSION) BDS_BUSINESS_UNIT.NAME BDS_NAMED_AGENTS.METRIC_NAME BDS_REGION.NAME BGS_BOT_DIM.BOT_CATEGORY BGS_BOT_DIM.BOT_FUNCTION BGS_BOT_DIM.END_RESULT BGS_SESSION_DIM.ENDED_BY BGS_SESSION_DIM.END_REASON BUSINESS_VALUE.BUSINESS_VALUE_RANGE_10 BUSINESS_VALUE.BUSINESS_VALUE_RANGE_100 BUSINESS_VALUE.BUSINESS_VALUE_RANGE_1000 BUSINESS_VALUE.BUSINESS_VALUE_RANGE_5 BUSINESS_VALUE.BUSINESS_VALUE_RANGE_50 BUSINESS_VALUE.BUSINESS_VALUE_RANGE_500 BUSINESS_VALUE.BUSINESS_VALUE_RANGE_5_sta Calculated based on INTERACTION_FACT_GI2.END_TS and INTERACTION_FACT_GI2.START_TS CALLBACK_DIM_1.ID CALLBACK_DIM_2.ID CALLBACK_DIM_3.ID CALLBACK_DIM_4.DIAL_IGNORING_AVAILABILITY CALLBACK_DIM_4.ID CALLBACK_FACT_GI2.CALLBACK_DIM_4_KEY CALLBACK_FACT_GI2.FINAL_RECORD CAPTURE_POINT.CAPTURE_POINT_NAME category.category_name CHAT_SESSION_DIM.ASYNC_MODE CHAT_SESSION_DIM.ENDED_BY CHAT_SESSION_DIM.ENDED_REASON CHAT_SESSION_DIM.LANGUAGE_NAME CHAT_SESSION_DIM.MEDIA_ORIGIN COBROWSE_FACT_GI2.COBROWSE_MODE_KEY COBROWSE_FACT_GI2.COBROWSE_PAGE_KEY COBROWSE_FACT_GI2.PAGE_END_TIME COBROWSE_FACT_GI2.PAGE_START_TIME COBROWSE_FACT_GI2.PAGE_URL COBROWSE_FACT_GI2.SEGMENT_END_TIME COBROWSE_FACT_GI2.SEGMENT_START_TIME COBROWSE_FACT_GI2.SESSION_END_TIME COBROWSE_FACT_GI2.SESSION_END_TIME minus COBROWSE_FACT_GI2.SESSION_START_TIME COBROWSE_FACT_GI2.SESSION_START_TIME COBROWSE_FACT_GI2.SESSION_TOKEN COBROWSE_FACT_GI2.START_DATE_TIME_KEY COBROWSE_MODE.SEGMENT_MODE COBROWSE_MODE_.ID COBROWSE_PAGE.ID COBROWSE_PAGE.PAGE_TITLE CUSTOMER.CUSTOMER_ID customer_segment.customer_segment_name DATE_TIME.DATE_TIME_KEY DATE_TIME_*.DATE_TIME_KEY DATE_TIME_SUBHR.DATE_TIME_KEY DB_VERSION.COMPONENT DB_VERSION.LVL DB_VERSION.VERSION ETL_AUDIT.BATCH_ID ETL_AUDIT.BATCH_LAST_EVENT_ID ETL_AUDIT.DATA_SOURCE_NAME ETL_AUDIT.DATA_SOURCE_TYPE ETL_AUDIT.ETL_AUDIT_FINISH_TIME ETL_AUDIT.ETL_AUDIT_KEY ETL_AUDIT.FIRST_EXTRACTED_EVENT_ID ETL_AUDIT.LAST_EXTRACTED_EVENT_ID ETL_AUDIT.LAST_INTERVAL_DATE_KEY ETL_AUDIT.LAST_INTERVAL_TIME_KEY ETL_AUDIT.PROCESS_NAME ETL_AUDIT.STATUS GPM_MODEL.MODEL GPM_RESULT.CUSTOMER_FOUND GPM_RESULT.GPM_MODE GPM_RESULT.GPM_RESULT GPM_RESULT.GPM_STATUS GROUP_A.GROUP_KEY GROUP_R.GROUP_TYPE IF_IRF_GPM_FACT_GI2.RESOURCE_KEY INTERACTION_RESOURCE_FACT_GI2.IRF_ANCHOR INTERACTION_RESOURCE_FACT_GI2.RESOURCE_KEY INTERACTION_RESOURCE_FACT_GI2.RESOURE_KEY INTERACTION_TYPE.[INTERACTION_TYPE_NAME] INTERACTION_TYPE.[INTERACTION_TYPE_SUBTYPE] IWD_AGG_TASK_*.DATE_TIME_KEY IWD_AGG_TASK_*_SUBHR.DATE_TIME_KEY IWD_AGG_TASK_AGENT_SUBHR.DATE_TIME_KEY IWD_AGG_TASK_CAPT_SUBHR.DATE_TIME_KEY IWD_AGG_TASK_CLASSIF_SUBHR.DATE_TIME_KEY IWD_AGG_TASK_QUEUE_SUBHR.DATE_TIME_KEY media_channel.media_channel_name MEDIA_NAME_CODE MEDIA_ORIGIN.MEDIA_ORIGIN MEDIA_TYPE MEDIA_TYPE. MEDIA_NAME MEDIA_TYPE.MEDIA_NAME MEDIA_TYPE.MEDIA_TYPE_KEY MEDIA_TYPE.[MEDIA_TYPE_NAME] priority.priority_range_*_start PROCESS.CATEGORY_LEVEL10 PROCESS.CATEGORY_LEVEL3 PROCESS.CATEGORY_LEVEL4 PROCESS.CATEGORY_LEVEL5 PROCESS.CATEGORY_LEVEL6 PROCESS.CATEGORY_LEVEL7 PROCESS.CATEGORY_LEVEL8 PROCESS.CATEGORY_LEVEL9 process.process_name product.product_subtype product.product_type QA_REVIEW_DISP_CODE.QA_REVIEW_DISP_CODE_NAME queue.queue_name RELATIVE_RANGE_NAME.RANGE_NAME RESOURCE_A.AGENT_NAME RESOURCE_A.RESOURCE_KEY RESOURCE_A_RESOURCE_KEY RESOURCE_GROUP_COMBINATION.GROUP_KEY RESOURCE_GROUP_FACT_GI2.END_TS RESOURCE_GROUP_FACT_GI2.GROUP_KEY RESOURCE_GROUP_FACT_GI2.RESOURCE_KEY RESOURCE_GROUP_FACT_GI2.START_DATE_TIME_KEY RESOURCE_STATE_REASON_GI2.HARDWARE_REASON RESOURCE_STATE_REASON_GI2.REASON_TYPE_CODE RESOURCE_STATE_REASON_GI2.SOFTWARE_REASON_KEY RESOURCE_STATE_REASON_GI2.SOFTWARE_REASON_VALUE RESULT_CODE.RESULT_CODE_NAME SDR_ACTIVITIES_FACT.SDR_ACTIVITY_KEY SDR_ACTIVITY.ID SDR_ACTIVITY.NAME SDR_APPLICATION.APPLICATION_ID SDR_APPLICATION.APPLICATION_TITLE SDR_APPLICATION.CONCATBLANK(APPLICATION_TITLE SDR_APPLICATION.ID SDR_CALL_DISPOSITION.DISPOSITION_CATEGORY SDR_CALL_DISPOSITION.FINAL_DISPOSITION SDR_CALL_TYPE.CALL_TYPE SDR_ENTRY_POINT.DNIS SDR_EXIT_POINT.APPLICATION_EXIT_POINT SDR_GEO_LOCATION.COUNTRY.NAME SDR_GEO_LOCATION.REGION SDR_INPUT.INPUT_NAME SDR_LANGUAGE.LANGUAGE_NAME SDR_MILESTONE.MESSAGE_FILE SDR_MILESTONE.MILESTONE SDR_MILESTONE_BAILOUT.ID SDR_MILESTONE_DEFL.MILESTONE SDR_MILESTONE_MILESTONE SDR_SESSION_FACT*.SDR_APPLICATION_KEY SDR_SESSION_FACT.BAILOUT_SDR_MILESTONE_KEY SDR_SESSION_FACT.SESSION_DETAIL SDR_SESSION_FACT.SESSION_ID SDR_SESSION_FACT.STRIKEOUT_SDR_MILESTONE_KEY SDR_SURVEY_FACT.SESSION_ID SDR_SURVEY_QUESTIONS.QUESTION SM_RES_SESSION_FACT_GI2.RESOURCE_KEY SM_RES_STATE_FACT_GI2.RESOURCE_KEY SM_RES_STATE_REASON_FACT_GI2.RESOURCE_KEY SM_RES_STATE_RSN_FACT.RESOURCE_STATE_REASON_KEY solution.solution_name source_process.source_process_subtype source_process.source_process_type SOURCE_TENANT.SOURCE_TENANT_NAME TASK_FACT.CAPTURE_ID TASK_WORK_FACT.CAPTURE_ID tenant.tenant_name _SM_RES_STATE_REASON_FAC.RESOURCE_KEY

None (20) · Callback Details Report (5) · Agent State Details Report (4) · Co-browse Summary Report (4) · Co-browse Detail Report (4) · Chat Session Report (4) · Chat Interaction Stats (4) · Chat Engagement Report (4) · Chat Agent Stats (4) · Predictive Routing AB Testing Report (4) · Predictive Routing AB Testing Report (Hour) (4) · Predictive Routing Detail Report (4) · Predictive Routing Queue Statistics Report (4) · Predictive Routing Operational Report (4) · Interaction Handling Attempt Report (4) · Agent Not Ready Reason Code Report (4) · Bot Sessions Overall (3)

Other values: ; Abandon Delay Report Activity by Final Disposition Report Activity Summary Report Agent Activity Agent Conduct Report Agent Group Business Attribute Report Agent Group Interaction Handling Report Agent Group Queue Business Attribute Report Agent Interaction Hierarchy Report Agent Interaction State Agent Interval Based Report Agent Login-Logout Details Report Agent Not Ready Report Agent Omnichannel Report Agent Outbound Campaign Report Agent Performance Dashboard Agent Queue Report Agent Report Agent Social Engagement Report Agent Summarized State Agent Summary Activity Email Report Agent Summary Activity Report (Active) Agent Summary Activity Report (Interaction) Agent Utilization Report Agent Wrap Report Application Duration Report Application Summary Report Async Chat Dashboard Blocks Summary Report Bot Dashboard Bot Session Overall Business Metrics Executive Report Callback Summary Report Campaign Callbacks Summary Report Campaign Summary Report Capture Point Business Value Report Capture Point Dashboard Capture Point Report Capture Point Task Duration Report Chat Message Statistics Report Chat Termination Report Contact Center Dashboard Contact Center Report Contact List Effectiveness Report Customer Perspective Report Customer Segment Service Level Report ETL Audit Dashboard ETL Audit Dataset Inbound Intraday Email Process Report Inbound Voice Report Interaction Flow Report Interaction Traffic Group Report Interaction Traffic Report Interaction Volume Business Attribute Email Report Interaction Volume Business Attribute Report Intraday Backlog Summary Intraday Process Dashboard Intraday Process Report IVR Usage Report iWD DB Schema Report Milestone Path Analysis Report Milestone Summary Report Outbound Email Report Pre-Agent Termination Report Predictive Routing Agent Occupancy Predictive Routing Agent Occupancy Dashboard Predictive Routing Agent Occupancy Report (Active Time & Predictive) Predictive Routing Agent Occupancy Report (Active Time and Predictive) Predictive Routing Agent Occupancy Report (Interaction Time) Process Volume Report Queue Dashboard Queue Outline Report Queue Priority Range Report Queue Report Queue Summary Report Queue Task Duration Report Resource Performance Dashboard Resource Performance Report Sessions Handled by Bots Speed of Accept (hours) Report Speed of Accept (seconds) Report Supervisor Dashboard Survey Answer Report Survey Statistics Report Task Age Dashboard Task Age Report Task Detail Report Task Routing Agent Activity Task Routing Agent Group Activity Task Routing Agent Group Summary Activity Task Routing Agent Summary Activity Task Volume Report Task Work Detail Report Transfer Detail Report

None (4) · no (4) · yes (20)

None (4) · no (2) · yes (22)

None (22)

None (22)

Other values: ; AgentAgentResourceKey AgentGroupKey AgentGroupMembershipAgentResourceKey AgentGroupMembershipEndTS AgentGroupMembershipGroupKey AgentGroupMembershipStartDateTimeKey AgentStateandReasonReasonKey AgentStateandReasonReasonTypeCode AgentStateandReasonReasonValue AgentStateandReasonReasourceStateResourceKey BDSBusinessUnit BDSMetric BDSRegion CallbackCallbackDim1Key CallbackCallbackDim2Key CallbackCallbackDim3Key CallbackDetailCallbackDim4Key CallbackDetailFinal CallbackDetailForcedDialed CallbackQueueKey ChatBotBotCategory ChatBotBotFunction ChatBotEndedBy ChatBotEndReason ChatBotEndResult ChatEndedBy ChatEndReason ChatLanguageName ChatMediaOrigin ChatMode ChatThreadMediaOrigin CobrowseCobrowseDuration CobrowseCobrowseEndTime CobrowseCobrowseSessionID CobrowseCobrowseStartTime CobrowseHandlingAgentName CobrowseInteractionDuration CobrowseIrfAnchor CobrowseMode CobrowseModeEndTime CobrowseModeKey CobrowseModeStartTime CobrowsePageEndTime CobrowsePageKey CobrowsePageStartTime CobrowsePageTitle CobrowsePageUrl CobrowseResourceSessionKey CobrowseStartDateTimeKey DesignerActivityActivity DesignerActivityActivityKey DesignerActivityCompletedFlag DesignerApplicationID DesignerApplicationKey DesignerApplicationName DesignerApplicationVersion DesignerBotBot DesignerBotIntent DesignerBotLastIntent DesignerBotMediaType DesignerSessionBailOut DesignerSessionBlockBlock DesignerSessionCallType DesignerSessionCountry DesignerSessionDeflection DesignerSessionDeflectionMessage DesignerSessionDNIS DesignerSessionExitPoint DesignerSessionFinalDisposition DesignerSessionLanguage DesignerSessionLast DesignerSessionMilestoneMilestone DesignerSessionRegion DesignerSessionStrikeOut DesignerSessionUserDisposition DesignerSurveyMultiAgent DesignerSurveySurveyAnswer DesignerSurveySurveyQuestion iWDAgeAgeRange iWDAgeAgeRange15min iWDAgeAgeRange1day iWDAgeAgeRange1hour iWDAgeAgeRange4hour iWDAgeAgeRange8Hour iWDAgeAgeRangeMinutes iWDAgeAgeRangeWeek iWDAgentAgentName iWDAgentEmployeeID iWDAgentResultCode iWDCaptureBusinessValueRange iWDCaptureBusinessValueRange10 iWDCaptureBusinessValueRange100 iWDCaptureBusinessValueRange1000 iWDCaptureBusinessValueRange5 iWDCaptureBusinessValueRange50 iWDCaptureBusinessValueRange500 iWDCaptureCapturePoint iWDCategoryLevel10 iWDCategoryLevel3 iWDCategoryLevel4 iWDCategoryLevel5 iWDCategoryLevel6 iWDCategoryLevel7 iWDCategoryLevel8 iWDCategoryLevel9 iWDClassificationCategory iWDClassificationCustomerSegment iWDClassificationInteractionSubtype iWDClassificationInteractionType iWDClassificationMediaChannel iWDClassificationMediaType iWDClassificationProduct iWDClassificationProductSubtype iWDClassificationSourceProcess iWDClassificationSourceProcessSubtype iWDClassificationSourceTenant iWDCustomDim iWDDepartment iWDDepartmentCustomDimAttribute1 iWDDepartmentCustomDimAttribute2 iWDDepartmentCustomDimAttribute3 iWDDepartmentCustomDimAttribute4 iWDDepartmentCustomDimAttribute5 iWDEmailQAReviewDispositionCode iWDProcess iWDProcessCustomDimAttribute1 iWDProcessCustomDimAttribute2 iWDProcessCustomDimAttribute3 iWDProcessCustomDimAttribute4 iWDProcessCustomDimAttribute5 iWDQueuePriorityRange iWDQueueQueue iWDServiceObjectsBatchID iWDServiceObjectsBatchLastEventID iWDServiceObjectsCaptureID iWDServiceObjectsComponent iWDServiceObjectsCustomerID iWDServiceObjectsDataSourceName iWDServiceObjectsDataSourceType iWDServiceObjectsETLAuditKey iWDServiceObjectsFinishTime iWDServiceObjectsFirstExtractedEventID iWDServiceObjectsInteractionID iWDServiceObjectsJobType iWDServiceObjectsLastAgentName iWDServiceObjectsLastExtractedEventID iWDServiceObjectsLastIntervalDateKey iWDServiceObjectsLastIntervalTimeKey iWDServiceObjectsLastResourceID iWDServiceObjectsProcessName iWDServiceObjectsResourceID iWDServiceObjectsSourceTenant iWDServiceObjectsStartTime iWDServiceObjectsStatus iWDServiceObjectsSubversion iWDServiceObjectsTenant iWDServiceObjectsVersion iWDSolution iWDTenant iWDTenantCustomDimAttribute1 iWDTenantCustomDimAttribute2 iWDTenantCustomDimAttribute3 iWDTenantCustomDimAttribute4 iWDTenantCustomDimAttribute5 iWDTime15Minutes iWDTimeDateRange iWDTimeServiceDateTimeKey PredictiveRoutingCustomerDataFound PredictiveRoutingMode PredictiveRoutingModel PredictiveRoutingResult PredictiveRoutingStatus QueueQueueGroupKey QueueQueueKey ServiceObjectsBound1 ServiceObjectsBound10 ServiceObjectsBound11 ServiceObjectsBound12 ServiceObjectsBound13 ServiceObjectsBound14 ServiceObjectsBound15 ServiceObjectsBound16 ServiceObjectsBound17 ServiceObjectsBound18 ServiceObjectsBound19 ServiceObjectsBound2 ServiceObjectsBound3 ServiceObjectsBound4 ServiceObjectsBound5 ServiceObjectsBound6 ServiceObjectsBound7 ServiceObjectsBound8 ServiceObjectsBound9 ServiceObjectsGroupType ServiceObjectsInteractionDescriptorKey ServiceObjectsMediaType ServiceObjectsResourceGroup ServiceObjectsResourceName ServiceObjectsTenant