Drilldown: GCXI Attribute

Agent (2) · Business Attribute (2) · Outbound Contact (2) · Service Objects (2)

None · Outbound Contact > Agent Contact · Agent > Activity · Outbound Contact > Contact Attempt · Agent > State and Reason · Detail > Transfer · Agent > State and Reason > Interaction State > Interaction Predictive Routing · Detail > Handling Attempt > Handling Predictive Routing · Queue · iWD > Age · Detail > Handling Attempt > Handling User Data Example · Detail > Transfer > Source User Data Example · Queue > Queue Predictive Routing · iWD > Agent · iWD > Capture · iWD > Classification · Outbound Contact > Agent Contact > Agent Contact User Data Example · Outbound Contact > Contact Attempt > Contact Attempt User Data Example · iWD > Queue · Designer > Session Block · Designer > Session Milestone · Designer > Bot · Designer > Activity · Co-browse · Chat > Agent · Business Attribute > BA User Data Example · Business Attribute > BA Predictive Routing · Business Attribute > BA Call Survey · Business Attribute · Billing Data · Agent > State and Reason > Interaction State · Agent > Detail > State · Agent > Activity > Queue · Agent > Activity > Activity User Data Example · Agent > Activity > Activity Call Survey · Queue > Queue User Data Example · Other

None (8)

None (8)

None (2) · Character (2) · Text (6)

None (4) · Employee ID (2) · First Name (2) · Group Name (2) · Last Name (2) · Media Name Code (2) · Media Type (2) · User Name (2)

None (4) · campaignname_lov (2) · Dynamically generated based on the configuration of your contact center. (businessresult_lov) (2) · Dynamically generated from information that describes the configuration of business results in your contact center. (2) · servicesubtype_lov (2) · servicetype_lov (2)

None (4) · A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT (2) · A_CA_CAMPAIGN_GROUP_NAME, CA_CAMPAIGN_GROUP_NAME (2) · A_CA_CAMPAIGN_NAME, CA_CAMPAIGN_NAME (2) · A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE (2) · A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE (2)

CAMPAIGN.CAMPAIGN_NAME (2) · GROUP_CA.GROUP_NAME (2) · INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE (2) · INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE_SUBTYPE (2) · MEDIA_NAME_CODE (2) · MEDIA_TYPE (2) · MEDIA_TYPE. MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_NAME (2) · MEDIA_TYPE.MEDIA_TYPE_KEY (2) · RESOURCE_A.AGENT_NAME (2)

Task Routing Agent Activity (6) · Agent Activity (6) · Interaction Handling Attempt Report (6) · Agent Outbound Campaign Report (6)

Other values: ; Abandon Delay Report Agent Conduct Report Agent Group Business Attribute Report Agent Group Interaction Handling Report Agent Group Queue Business Attribute Report Agent Interaction Hierarchy Report Agent Interaction State Agent Interval Based Report Agent Login-Logout Details Report Agent Not Ready Reason Code Report Agent Not Ready Report Agent Omnichannel Report Agent Performance Dashboard Agent Queue Report Agent Report Agent Social Engagement Report Agent State Details Report Agent Summarized State Agent Summary Activity Email Report Agent Summary Activity Report (Active) Agent Summary Activity Report (Interaction) Agent Utilization Report Agent Wrap Report Bot Session Overall Business Metrics Executive Report Campaign Callbacks Summary Report Campaign Summary Report Chat Agent Stats Chat Engagement Report Chat Interaction Stats Chat Message Statistics Report Chat Session Report Chat Termination Report Co-browse Detail Report Co-browse Summary Report Contact Center Dashboard Contact Center Report Customer Perspective Report Interaction Flow Report Interaction Traffic Group Report Interaction Traffic Report Interaction Volume Business Attribute Email Report Interaction Volume Business Attribute Report Predictive Routing AB Testing Report Predictive Routing AB Testing Report (Hour) Predictive Routing Agent Occupancy Predictive Routing Agent Occupancy Report (Active Time & Predictive) Predictive Routing Agent Occupancy Report (Active Time and Predictive) Predictive Routing Agent Occupancy Report (Interaction Time) Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Queue Dashboard Queue Outline Report Queue Report Queue Summary Report Sessions Handled by Bots Speed of Accept (hours) Report Speed of Accept (seconds) Report Supervisor Dashboard Survey Answer Report Task Routing Agent Group Activity Task Routing Agent Group Summary Activity Task Routing Agent Summary Activity Task Routing Detail Report Task Volume Report Transfer Detail Report

yes (8)

yes (8)

None (8)

None (8)

AgentAgentName (2) · BusinessAttributeBusinessResult (2) · BusinessAttributeServiceSubtype (2) · BusinessAttributeServiceType (2) · OutboundContactCampaign (2) · OutboundContactCampaignGroup (2) · ServiceObjectsMediaType (2)