Drilldown: BDSMetric
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Digital 1 bundle (2) ·
Digital 2 bundle (2) ·
Genesys CIM Premise Places (1) ·
Supervisor and other non-agent personnel - access and metering (1) ·
Voice 1 bundle (2) ·
Voice 2 bundle (2) ·
WFO (2) ·
Workforce Optimization (WFO) 1A bundle (1) ·
Workforce Optimization (WFO) 1B bundle (1) ·
Workforce Optimization (WFO) 2 bundle (1)
None (1) ·
One global instance of Genesys Info Mart database for each tenant. (7) ·
One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- (1) ·
One global instance of Genesys WFM ETL database for each tenant (1) ·
TBD (5)
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