Drilldown: BDSMetric
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Genesys CIM Premise Places (1) ·
Genesys Co-browse (1) ·
Genesys Customer Interaction Management Platform (1) ·
Genesys Inbound Voice (1) ·
Genesys Social Media Engagement (1) ·
Gplus Workforce Management (Gplus WFM) (1) ·
Intelligent Workload Distribution (IWD) (2) ·
Outbound Contact (1) ·
Workforce Optimization (1)
One global instance of Genesys Info Mart database for each tenant (1) ·
One global instance of Genesys Info Mart database for each tenant. (1) ·
One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- (1) ·
One global instance of Genesys Info Mart database per tenant. (5) ·
TBD (2)
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