Drilldown: BDSMetric
BDSMetric > UseCase:
None
& UnitOfMeasure :
Agent count or
Agent count or
Minutes or
Port peak usage
& ChoiceMetrics:
None
Use the filters below to narrow your results.
ASR ports (1) ·
Designer-based Voicebot minutes (1) ·
Genesys Chat (1) ·
Genesys Co-browse (1) ·
Genesys Customer Interaction Management Platform (1) ·
Genesys Inbound Voice (1) ·
Genesys SMS (1) ·
Genesys Social Media Engagement (1) ·
Gplus Workforce Management (Gplus WFM) (1) ·
GVP ASR minutes / GVP TTS minutes (1) ·
GVP ports (1) ·
Intelligent Workload Distribution (IWD) (2) ·
IVR (2) ·
Outbound Contact (1) ·
Third-party work items (1) ·
TTS ports (1)
ASR ports (1) ·
Designer-based Voicebot minutes (1) ·
Genesys Chat (1) ·
Genesys Co-browse (1) ·
Genesys Customer Interaction Management Platform (1) ·
Genesys Inbound Voice (1) ·
Genesys SMS (1) ·
Genesys Social Media Engagement (1) ·
Gplus Workforce Management (1) ·
GVP ASR minutes / GVP TTS minutes (1) ·
GVP ports (1) ·
Intelligent Workload Distribution (2) ·
IVR (2) ·
Outbound Contact (1) ·
Third-party work items (1) ·
TTS ports (1)
gvp_asr_minutes, gvp_tts_minutes (1) ·
gvp_asr_ports (1) ·
gvp_minutes (1) ·
gvp_ports (1) ·
gvp_tts_ports (1) ·
seats_chat (1) ·
seats_CIM (1) ·
seats_cobrowse (1) ·
seats_gplus_wfm (1) ·
seats_inbound_voice (1) ·
seats_outbound (1) ·
seats_sms (1) ·
seats_social (1) ·
seats_third_party (2) ·
TBD (2) ·
voicebot_minutes (1)
Genesys Info Mart database (12) ·
Genesys Info Mart database, GVP Reporting Server database (1) ·
GVP Reporting Server (RS) database; Genesys Info Mart database (2) ·
GVP Reporting Server database ; Genesys Info Mart database (1) ·
GVP Reporting Server database, Genesys Info Mart database (1) ·
GVP Reporting Server database; Genesys Info Mart database (1)
For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. (1) ·
Instance of GVP Reporting Server database per location (shared between tenants or individual); one global instance of Genesys Info Mart database per tenant. (3) ·
Instance of GVP Reporting Server database per location (shared between tenants or individual); One global instance of Genesys Info Mart database, per tenant. (1) ·
One global instance of Genesys Info Mart database for each tenant (1) ·
One global instance of Genesys Info Mart database for each tenant. (1) ·
One global instance of Genesys Info Mart database per tenant. (8) ·
One global instance of Genesys Info Mart database, per tenant. (1) ·
TBD (2)
Showing below up to 18 results in range #1 to #18.
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