Drilldown: BDSMetric
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ASR/TTS (1) ·
Genesys SIP Interaction (1) ·
Genesys Social Media Engagement (1) ·
Intelligent Workload Distribution (IWD) (1) ·
IVR (1) ·
Outbound Campaign Transactions (1) ·
Supervisor and other non-agent personnel - access and metering (1) ·
Task routing (1) ·
Voicemail (1) ·
WFO (2) ·
Workforce Optimization (1)
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