Drilldown: BDSMetric
BDSMetric > UseCase:
None
& DataSource:
Genesys Info Mart database
& DeploymentModel :
One global instance of Genesys Info Mart database for each tenant or
One global instance of Genesys Info Mart database for each tenant.
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Digital 1 bundle (1) ·
Digital 2 bundle (1) ·
Gplus Workforce Management (Gplus WFM) (1) ·
Intelligent Workload Distribution (IWD) (1) ·
Outbound Campaign Transactions (1) ·
Supervisor and other non-agent personnel - access and metering (1) ·
Task routing (1) ·
Voice 1 bundle (1) ·
Voice 2 bundle (1)
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