Drilldown: BDSMetric

Draft:System (2)

None (2)

Workforce Optimization (WFO) 1A bundle (1) · Workforce Optimization (WFO) 2 bundle (1)

Workforce Optimization 1A (1) · Workforce Optimization 2 (1)

None (2)

None (2)

GenesysChoice (2)

None · Other

User (2)

bundle_wfo_1a (1) · bundle_wfo_2 (1)

Region (2)

Genesys Info Mart database · Genesys Info Mart database. · Configuration Server DB · Genesys Info Mart · GVP Reporting Server (RS) database; Genesys Info Mart database · GVP Reporting Server database, Genesys Info Mart database · GVP Reporting Server DB, Genesys Info Mart database · Azure Blob Storage · Genesys Info Mart database, Genesys Interaction Recording database · Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database · Genesys Info Mart database, GVP Reporting Server database · Genesys Info Mart DB · Genesys WFM ETL database · GVP Reporting Server database ; Genesys Info Mart database · GVP Reporting Server database; Genesys Info Mart database · Tenant Configuration Server  · Other · None

TBD · One global instance of Genesys Info Mart database for each tenant. · One global instance of Genesys Info Mart database, per tenant. · One global instance of Genesys Info Mart database per tenant. · Instance of GVP Reporting Server database per location (shared between tenants or individual); one global instance of Genesys Info Mart database per tenant. · One global instance of Genesys Info Mart database for each tenant · For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. · One per tenant · One global instance of Genesys WFM ETL database for each tenant · One global instance of Genesys Info Mart DB per tenant. · One global instance of Genesys Info Mart database, per tenant.

Important

This metric requires Interaction Concentrator 8.1.514.19 or later.

· None · One global instance of Genesys Info Mart database, per tenant · One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- · One global instance of Configuration Server DB for each tenant. · Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. · Instance of GVP Reporting Server database per location (shared between tenants or individual); One global instance of Genesys Info Mart database, per tenant. · Instance of Configuration Server per tenant. · One global instance of Genesys Info Mart database for each tenant.|- · Other

No (2)

None (2)