Drilldown: BDSMetric
BDSMetric > Product:
None
& UseCase:
None
& DataSource :
Genesys Info Mart database, Genesys Interaction Recording database or
Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database or
Other
Use the filters below to narrow your results.
ASR/TTS (1) ·
Intelligent Workload Distribution (IWD) (2) ·
IVR (2) ·
Outbound Campaign Transactions (2) ·
Supervisor and other non-agent personnel - access and metering (1) ·
Task routing (2) ·
WFO (2) ·
Workforce Optimization (WFO) 1A bundle (1) ·
Workforce Optimization (WFO) 1B bundle (1) ·
Workforce Optimization (WFO) 2 bundle (1)
For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. (1) ·
One global instance of Genesys Info Mart database for each tenant (1) ·
One global instance of Genesys Info Mart database for each tenant. (5) ·
One global instance of Genesys WFM ETL database for each tenant (1) ·
TBD (7)
Showing below up to 15 results in range #1 to #15.
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