Drilldown: BDSMetric
BDSMetric > UnitOfMeasure :
places count or
port usage time
& ChoiceMetrics :
seats_email or
seats_voice or
None
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Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. (1) ·
One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- (1)
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