Drilldown: BDSMetric
BDSMetric > UnitOfMeasure :
agents count or
minutes
& DeploymentModel :
Instance of Configuration Server per tenant. or
One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- or
One global instance of Genesys Info Mart database, per tenant. or
Other
Important
This metric requires Interaction Concentrator 8.1.514.19 or later.Use the filters below to narrow your results.
Active Call Recording / Screen Recording / Quality Management (1) ·
Callback seats (1) ·
Designer-based Voicebot minutes (1) ·
Genesys Chat Seats for NEXUS (1) ·
Genesys CIM Premise Users (1) ·
Genesys Facebook Seats for NEXUS (1) ·
Genesys SIP Interaction (1) ·
Genesys Twitter Seats for NEXUS (1) ·
Genesys Voice (1) ·
GVP ASR minutes / GVP TTS minutes (1) ·
IVR (2) ·
Workspace (1)
Active Call Recording / Screen Recording / Quality Management (1) ·
Callback seats (1) ·
Designer-based Voicebot minutes (1) ·
Genesys Chat Seats for NEXUS (1) ·
Genesys CIM Premise Users (1) ·
Genesys Facebook Seats for NEXUS (1) ·
Genesys SIP Interaction (1) ·
Genesys Twitter Seats for NEXUS (1) ·
Genesys Voice (1) ·
GVP ASR minutes / GVP TTS minutes (1) ·
IVR (2) ·
Workspace (1)
cim_premise_users (1) ·
gvp_asr_minutes, gvp_tts_minutes (1) ·
gvp_minutes (1) ·
seats_callback (1) ·
seats_call_recording, seats_screen_recording, seats_quality_management (1) ·
seats_chat in release 9.0.000.33 and later (seats_chat_nexus in earlier releases) (1) ·
seats_facebook (seats_facebook_public, seats_facebook_direct in release 9.0.000.30 and earlier) (1) ·
seats_sip_interaction (1) ·
seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) (1) ·
seats_voice (1) ·
seats_workspace (1) ·
TBD (1) ·
voicebot_minutes (1)
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