Drilldown: BDSMetric
BDSMetric > UnitOfMeasure:
Agent count
& DataSource:
Genesys Info Mart database
& DeploymentModel :
One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- or
Other or
None
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