Drilldown: BDSMetric

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BDSMetric > Role: None & UseCase: None & UnitOfMeasure : User or minutes

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productshort:
Draft:BDS (8) · Draft:System (10)
Role: (Click arrow to add another value)
DisplayName:
Designer-based Voicebot minutes (1) · Digital 1 bundle (2) · Digital 2 bundle (2) · GVP ASR minutes / GVP TTS minutes (1) · IVR (2) · Supervisor and other non-agent personnel - access and metering (1) · Voice 1 bundle (2) · Voice 2 bundle (2) · WFO (2) · Workforce Optimization (WFO) 1A bundle (1) · Workforce Optimization (WFO) 1B bundle (1) · Workforce Optimization (WFO) 2 bundle (1)
TocName:
Designer-based Voicebot minutes (1) · Digital 1 (2) · Digital 2 (2) · GVP ASR minutes / GVP TTS minutes (1) · IVR (2) · Supervisor access and metering (1) · Voice 1 (2) · Voice 2 (2) · WFO (2) · Workforce Optimization 1A (1) · Workforce Optimization 1B (1) · Workforce Optimization 2 (1)
Dimension:
None (18)
Product:
None (8) · Billing Data Service (6) · System-Level Documentation (4)
Manual:
GenesysChoice (10) · User (8)
UseCase: (Click arrow to add another value)
UnitOfMeasure: (Click arrow to add another value)
MetricName:
None (1) · bundle_digital_one (2) · bundle_digital_two (2) · bundle_voice_one (2) · bundle_voice_two (2) · bundle_wfo_1a (1) · bundle_wfo_1b (1) · bundle_wfo_2 (1) · gvp_asr_minutes, gvp_tts_minutes (1) · gvp_minutes (1) · TBD (3) · voicebot_minutes (1)
MetricScope:
Global (1) · Global for each customer tenant (1) · Region (16)
DataSource:
Genesys Info Mart (2) · Genesys Info Mart database (10) · Genesys Info Mart database, Genesys Interaction Recording database (1) · Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database (1) · Genesys Info Mart database, GVP Reporting Server database (1) · Genesys WFM ETL database (1) · GVP Reporting Server (RS) database; Genesys Info Mart database (1) · GVP Reporting Server database, Genesys Info Mart database (1)
DeploymentModel:
None (1) · For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. (1) · Instance of GVP Reporting Server database per location (shared between tenants or individual); One global instance of Genesys Info Mart database, per tenant. (1) · One global instance of Genesys Info Mart database for each tenant. (7) · One global instance of Genesys Info Mart database, per tenant. (1) · One global instance of Genesys WFM ETL database for each tenant (1) · TBD (6)
IsChoice:
No (18)
ChoiceMetrics:
None (14) · seats_callback (2) · seats_chat (1) · seats_email (1) · seats_facebook (seats_facebook_public (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sms (1) · seats_twitter (seats_twitter_public (1) · seats_voice (1) · seats_whatsapp (1)

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