Drilldown: BDSMetric
BDSMetric > productshort:
Draft:System
& Product:
None
& DeploymentModel :
One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- or
Other or
None
& IsChoice:
No
Use the filters below to narrow your results.
Intelligent Workload Distribution (IWD) (1) ·
IVR (1) ·
Outbound Campaign Transactions (1) ·
Supervisor and other non-agent personnel - access and metering (1) ·
Task routing (1) ·
WFO (1) ·
Workforce Optimization (WFO) 1A bundle (1) ·
Workforce Optimization (WFO) 1B bundle (1) ·
Workforce Optimization (WFO) 2 bundle (1)
Genesys Info Mart (1) ·
Genesys Info Mart database (4) ·
Genesys Info Mart database, Genesys Interaction Recording database (1) ·
Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database (1) ·
Genesys Info Mart database, GVP Reporting Server database (1) ·
Genesys WFM ETL database (1)
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