Drilldown: BDSMetric
BDSMetric > MetricScope:
Region
& DeploymentModel :
One global instance of Genesys Info Mart database for each tenant. or
One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- or
One global instance of Genesys Info Mart database, per tenant. or
One global instance of Genesys Info Mart database, per tenant.
Important
This metric requires Interaction Concentrator 8.1.514.19 or later.Use the filters below to narrow your results.
Active Call Recording / Screen Recording / Quality Management (1) ·
Callback seats (1) ·
Cloud Contact Center Supervisor Seat (1) ·
Digital 1 bundle (1) ·
Digital 2 bundle (1) ·
Genesys Chat Seats for NEXUS (1) ·
Genesys Facebook Seats for NEXUS (1) ·
Genesys Twitter Seats for NEXUS (1) ·
Genesys Voice (1) ·
Intelligent Workload Distribution (IWD) (1) ·
Supervisor and other non-agent personnel - access and metering (1) ·
Voice 1 bundle (1) ·
Voice 2 bundle (1) ·
Workforce Optimization (WFO) 1A bundle (1) ·
Workforce Optimization (WFO) 2 bundle (1)
Active Call Recording / Screen Recording / Quality Management (1) ·
Callback seats (1) ·
Cloud Contact Center Supervisor Seat (1) ·
Digital 1 (1) ·
Digital 2 (1) ·
Genesys Chat Seats for NEXUS (1) ·
Genesys Facebook Seats for NEXUS (1) ·
Genesys Twitter Seats for NEXUS (1) ·
Genesys Voice (1) ·
Intelligent Workload Distribution (1) ·
Supervisor access and metering (1) ·
Voice 1 (1) ·
Voice 2 (1) ·
Workforce Optimization 1A (1) ·
Workforce Optimization 2 (1)
None (1) ·
bundle_digital_one (1) ·
bundle_digital_two (1) ·
bundle_voice_one (1) ·
bundle_voice_two (1) ·
bundle_wfo_1a (1) ·
bundle_wfo_2 (1) ·
seats_callback (1) ·
seats_call_recording, seats_screen_recording, seats_quality_management (1) ·
seats_chat in release 9.0.000.33 and later (seats_chat_nexus in earlier releases) (1) ·
seats_facebook (seats_facebook_public, seats_facebook_direct in release 9.0.000.30 and earlier) (1) ·
seats_supervisor (1) ·
seats_third_party (1) ·
seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) (1) ·
seats_voice (1)
Showing below up to 15 results in range #1 to #15.
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