Drilldown: BDSMetric
BDSMetric > MetricScope:
Region
& DeploymentModel :
One global instance of Genesys Info Mart database for each tenant. or
One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- or
One global instance of Genesys Info Mart database, per tenant. or
TBD
Important
This metric requires Interaction Concentrator 8.1.514.19 or later.Use the filters below to narrow your results.
ASR/TTS (1) ·
Callback seats (1) ·
Cloud Contact Center Supervisor Seat (1) ·
Digital 1 bundle (2) ·
Digital 2 bundle (2) ·
Intelligent Workload Distribution (IWD) (2) ·
IVR (1) ·
Supervisor and other non-agent personnel - access and metering (1) ·
Voice 1 bundle (1) ·
Voice 2 bundle (2) ·
WFO (2) ·
Workforce Optimization (1) ·
Workforce Optimization (WFO) 1A bundle (1) ·
Workforce Optimization (WFO) 2 bundle (1)
Genesys Info Mart (2) ·
Genesys Info Mart database (12) ·
Genesys Info Mart database, Genesys Interaction Recording database (1) ·
Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database (1) ·
Genesys Info Mart database. (1) ·
GVP Reporting Server database, Genesys Info Mart database (1) ·
GVP Reporting Server DB, Genesys Info Mart database (1)
Showing below up to 19 results in range #1 to #19.
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