Drilldown: BDSMetric

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BDSMetric > MetricScope: Global & DataSource : Genesys Info Mart DB or Genesys Info Mart database or Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database

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productshort:
Draft:BDS (8) · Draft:System (2)
Role:
None (10)
DisplayName:
Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Genesys Task Routing (1) · GIM-based voicemail (1) · Outbound Campaign Transactions (2) · Outbound Voice with CX Contact Interaction (1) · Task routing (2)
TocName:
Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Genesys Task Routing (1) · GIM-based voicemail (1) · Outbound campaign transactions (2) · Outbound Voice with CX Contact Interaction (1) · Task routing (2)
Dimension:
None (10)
Product:
None (4) · Billing Data Service (6)
Manual:
GenesysChoice (2) · User (8)
UseCase:
None (10)
UnitOfMeasure:
minutes (1) · objects count (7) · Sessions count (2)
MetricName:
chatbot_interactions (1) · cx_contact_interactions (2) · gtr_interactions (2) · TBD (2) · voicebot_interactions (1) · voicebot_minutes (1) · voicemail_boxes_gim  (1)
MetricScope: (Click arrow to add another value)
DataSource: (Click arrow to add another value)
DeploymentModel:
One global instance of Genesys Info Mart database for each tenant (1) · One global instance of Genesys Info Mart database for each tenant. (1) · One global instance of Genesys Info Mart database, per tenant. (5) · One global instance of Genesys Info Mart DB per tenant. (1) · TBD (2)
IsChoice:
No (10)
ChoiceMetrics:
None (10)

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