Drilldown: BDSMetric

Draft:System (1)

None (1)

Gplus Workforce Management (Gplus WFM) (1)

Gplus Workforce Management (1)

None (1)

System-Level Documentation (1)

GenesysChoice (1)

None (1)

Agent Count (1)

TBD · cx_contact_interactions · gvp_minutes · bundle_digital_one · bundle_digital_two · bundle_voice_one · bundle_voice_two · seats_third_party · gtr_interactions · gvp_asr_minutes, gvp_tts_minutes · seats_outbound · seats_sip_interaction · seats_sms · seats_social · seats_supervisor · seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) · None · seats_voice · seats_gplus_wfm · seats_workspace

Other values: ; azure_storage bundle_wfo_1a bundle_wfo_1b bundle_wfo_2 chatbot_interactions cim_premise_places cim_premise_users gvp_asr_ports gvp_ports gvp_tts_ports seats_CIM seats_call_recording, seats_screen_recording, seats_quality_management seats_callback seats_chat seats_chat in release 9.0.000.33 and later (seats_chat_nexus in earlier releases) seats_cobrowse seats_email seats_facebook (seats_facebook_public, seats_facebook_direct in release 9.0.000.30 and earlier) seats_inbound_voice voicebot_interactions voicebot_minutes voicemail_boxes_gim voicemail_boxes_gim  voicemail_boxes 

Region (1)

Genesys Info Mart database (1)

TBD · One global instance of Genesys Info Mart database for each tenant. · One global instance of Genesys Info Mart database, per tenant. · One global instance of Genesys Info Mart database per tenant. · Instance of GVP Reporting Server database per location (shared between tenants or individual); one global instance of Genesys Info Mart database per tenant. · One global instance of Genesys Info Mart database for each tenant · For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. · One per tenant · One global instance of Genesys WFM ETL database for each tenant · One global instance of Genesys Info Mart DB per tenant. · One global instance of Genesys Info Mart database, per tenant.

Important

This metric requires Interaction Concentrator 8.1.514.19 or later.

· None · One global instance of Genesys Info Mart database, per tenant · One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- · One global instance of Configuration Server DB for each tenant. · Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. · Instance of GVP Reporting Server database per location (shared between tenants or individual); One global instance of Genesys Info Mart database, per tenant. · Instance of Configuration Server per tenant. · One global instance of Genesys Info Mart database for each tenant.|- · Other

No (1)

None (1)