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Drilldown: BDSMetric

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BDSMetric > MetricName

: bundle_voice_two

or bundle_wfo_2

& DeploymentModel

: One global instance of Configuration Server DB for each tenant.

or One global instance of Genesys Info Mart database for each tenant

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MetricName: (Click arrow to add another value)

TBD · cx_contact_interactions · gvp_minutes · bundle_digital_one · bundle_digital_two · bundle_voice_one · bundle_voice_two · seats_third_party · gtr_interactions · gvp_asr_minutes, gvp_tts_minutes · seats_outbound · seats_sip_interaction · seats_sms · seats_social · seats_supervisor · seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) · None · seats_voice · seats_gplus_wfm · seats_workspace

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DeploymentModel: (Click arrow to add another value)

TBD · One global instance of Genesys Info Mart database for each tenant. · One global instance of Genesys Info Mart database, per tenant. · One global instance of Genesys Info Mart database per tenant. · Instance of GVP Reporting Server database per location (shared between tenants or individual); one global instance of Genesys Info Mart database per tenant. · One global instance of Genesys Info Mart database for each tenant · For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. · One per tenant · One global instance of Genesys WFM ETL database for each tenant · One global instance of Genesys Info Mart DB per tenant. · One global instance of Genesys Info Mart database, per tenant.

This metric requires Interaction Concentrator 8.1.514.19 or later.

· None · One global instance of Genesys Info Mart database, per tenant · One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- · One global instance of Configuration Server DB for each tenant. · Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. · Instance of GVP Reporting Server database per location (shared between tenants or individual); One global instance of Genesys Info Mart database, per tenant. · Instance of Configuration Server per tenant. · One global instance of Genesys Info Mart database for each tenant.|- · Other

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