Drilldown: BDSMetric
BDSMetric > MetricName :
TBD or
bundle_digital_one or
cx_contact_interactions or
gvp_minutes or
None
Use the filters below to narrow your results.
ASR/TTS (1) ·
Digital 1 bundle (2) ·
GVP Minutes (1) ·
Intelligent Workload Distribution (IWD) (1) ·
IVR (2) ·
Outbound Campaign Transactions (2) ·
Outbound Voice with CX Contact Interaction (1) ·
Supervisor and other non-agent personnel - access and metering (1) ·
Task routing (1) ·
Voicemail (1) ·
WFO (2) ·
Workforce Optimization (1)
For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. (1) ·
Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. (1) ·
One global instance of Genesys Info Mart database for each tenant. (3) ·
One global instance of Genesys Info Mart database, per tenant. (1) ·
TBD (10)
Showing below up to 16 results in range #1 to #16.
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