Drilldown: BDSMetric
BDSMetric > Manual:
User
& DataSource :
Genesys Info Mart or
Genesys Info Mart database
& DeploymentModel :
One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- or
Other
& ChoiceMetrics:
None
Use the filters below to narrow your results.
Active Call Recording / Screen Recording / Quality Management (1) ·
Cloud Contact Center Supervisor Seat (1) ·
Designer-based Chatbot interactions (1) ·
Designer-based Voicebot interactions (1) ·
Designer-based Voicebot minutes (1) ·
Genesys Chat (1) ·
Genesys Chat Seats for NEXUS (1) ·
Genesys Co-browse (1) ·
Genesys Customer Interaction Management Platform (1) ·
Genesys E-mail (1) ·
Genesys Facebook Seats for NEXUS (1) ·
Genesys Inbound Voice (1) ·
Genesys SMS (1) ·
Genesys Social Media Engagement (1) ·
Genesys Task Routing (1) ·
Genesys Twitter Seats for NEXUS (1) ·
Genesys Voice (1) ·
Intelligent Workload Distribution (IWD) (1) ·
Outbound Campaign Transactions (1) ·
Outbound Contact (1) ·
Outbound Voice with CX Contact Interaction (1) ·
Task routing (1) ·
Third-party work items (1) ·
WFO (1) ·
Workforce Optimization (1) ·
Workspace (1)
Active Call Recording / Screen Recording / Quality Management (1) ·
Cloud Contact Center Supervisor Seat (1) ·
Designer-based Chatbot interactions (1) ·
Designer-based Voicebot interactions (1) ·
Designer-based Voicebot minutes (1) ·
Genesys Chat (1) ·
Genesys Chat Seats for NEXUS (1) ·
Genesys Co-browse (1) ·
Genesys Customer Interaction Management Platform (1) ·
Genesys E-mail (1) ·
Genesys Facebook Seats for NEXUS (1) ·
Genesys Inbound Voice (1) ·
Genesys SMS (1) ·
Genesys Social Media Engagement (1) ·
Genesys Task Routing (1) ·
Genesys Twitter Seats for NEXUS (1) ·
Genesys Voice (1) ·
Intelligent Workload Distribution (1) ·
Outbound campaign transactions (1) ·
Outbound Contact (1) ·
Outbound Voice with CX Contact Interaction (1) ·
Task routing (1) ·
Third-party work items (1) ·
WFO (2) ·
Workspace (1)
chatbot_interactions (1) ·
cx_contact_interactions (1) ·
gtr_interactions (1) ·
seats_call_recording, seats_screen_recording, seats_quality_management (1) ·
seats_chat (1) ·
seats_chat in release 9.0.000.33 and later (seats_chat_nexus in earlier releases) (1) ·
seats_CIM (1) ·
seats_cobrowse (1) ·
seats_email (1) ·
seats_facebook (seats_facebook_public, seats_facebook_direct in release 9.0.000.30 and earlier) (1) ·
seats_inbound_voice (1) ·
seats_outbound (1) ·
seats_sms (1) ·
seats_social (1) ·
seats_supervisor (1) ·
seats_third_party (1) ·
seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) (1) ·
seats_voice (1) ·
seats_workspace (1) ·
TBD (5) ·
voicebot_interactions (1) ·
voicebot_minutes (1)
Showing below up to 26 results in range #1 to #26.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)
D
- Draft:BDS/Current/User/CloudCCSupervisorSeat
- Draft:BDS/Current/User/DesignerChtBtIxn
- Draft:BDS/Current/User/DesignerVceBtIxn
- Draft:BDS/Current/User/DesignerVceBtMin
- Draft:BDS/Current/User/GenesysChat
- Draft:BDS/Current/User/GenesysChatSeatsforNEXUS
- Draft:BDS/Current/User/GenesysCIMPlatform
- Draft:BDS/Current/User/GenesysCobrowse
- Draft:BDS/Current/User/GenesysE-Mail
D cont.
- Draft:BDS/Current/User/GenesysFacebookStsforNEXUS
- Draft:BDS/Current/User/GenesysInboundVoice
- Draft:BDS/Current/User/GenesysSMS
- Draft:BDS/Current/User/GenesysSocialEngagement
- Draft:BDS/Current/User/GenesysTaskRouting
- Draft:BDS/Current/User/GenesysTwitterSeatsforNEXUS
- Draft:BDS/Current/User/GenesysVoice
- Draft:BDS/Current/User/GplusWFM
- Draft:BDS/Current/User/IWD