Drilldown: BDSMetric
BDSMetric > Manual:
User
& DataSource :
GVP Reporting Server (RS) database; Genesys Info Mart database or
GVP Reporting Server DB, Genesys Info Mart database or
Genesys Info Mart database or
Genesys Info Mart database, Genesys Interaction Recording database
Use the filters below to narrow your results.
Active Call Recording / Screen Recording / Quality Management (1) ·
ASR ports (1) ·
ASR/TTS (1) ·
Cloud Contact Center Supervisor Seat (1) ·
Designer-based Chatbot interactions (1) ·
Designer-based Voicebot interactions (1) ·
Designer-based Voicebot minutes (1) ·
Digital 1 bundle (1) ·
Digital 2 bundle (1) ·
Genesys Chat (1) ·
Genesys Chat Seats for NEXUS (1) ·
Genesys Co-browse (1) ·
Genesys Customer Interaction Management Platform (1) ·
Genesys E-mail (1) ·
Genesys Facebook Seats for NEXUS (1) ·
Genesys Inbound Voice (1) ·
Genesys SMS (1) ·
Genesys Social Media Engagement (1) ·
Genesys Task Routing (1) ·
Genesys Twitter Seats for NEXUS (1) ·
Genesys Voice (1) ·
GVP ASR minutes / GVP TTS minutes (1) ·
Intelligent Workload Distribution (IWD) (1) ·
Outbound Campaign Transactions (1) ·
Outbound Contact (1) ·
Outbound Voice with CX Contact Interaction (1) ·
Task routing (1) ·
Third-party work items (1) ·
Voice 1 bundle (1) ·
Voice 2 bundle (1) ·
Workforce Optimization (1) ·
Workspace (1)
Active Call Recording / Screen Recording / Quality Management (1) ·
ASR ports (1) ·
ASR/TTS (1) ·
Cloud Contact Center Supervisor Seat (1) ·
Designer-based Chatbot interactions (1) ·
Designer-based Voicebot interactions (1) ·
Designer-based Voicebot minutes (1) ·
Digital 1 (1) ·
Digital 2 (1) ·
Genesys Chat (1) ·
Genesys Chat Seats for NEXUS (1) ·
Genesys Co-browse (1) ·
Genesys Customer Interaction Management Platform (1) ·
Genesys E-mail (1) ·
Genesys Facebook Seats for NEXUS (1) ·
Genesys Inbound Voice (1) ·
Genesys SMS (1) ·
Genesys Social Media Engagement (1) ·
Genesys Task Routing (1) ·
Genesys Twitter Seats for NEXUS (1) ·
Genesys Voice (1) ·
GVP ASR minutes / GVP TTS minutes (1) ·
Intelligent Workload Distribution (1) ·
Outbound campaign transactions (1) ·
Outbound Contact (1) ·
Outbound Voice with CX Contact Interaction (1) ·
Task routing (1) ·
Third-party work items (1) ·
Voice 1 (1) ·
Voice 2 (1) ·
WFO (1) ·
Workspace (1)
bundle_digital_one (1) ·
bundle_digital_two (1) ·
bundle_voice_one (1) ·
bundle_voice_two (1) ·
chatbot_interactions (1) ·
cx_contact_interactions (1) ·
gtr_interactions (1) ·
gvp_asr_minutes, gvp_tts_minutes (1) ·
gvp_asr_ports (1) ·
seats_call_recording, seats_screen_recording, seats_quality_management (1) ·
seats_chat (1) ·
seats_chat in release 9.0.000.33 and later (seats_chat_nexus in earlier releases) (1) ·
seats_CIM (1) ·
seats_cobrowse (1) ·
seats_email (1) ·
seats_facebook (seats_facebook_public, seats_facebook_direct in release 9.0.000.30 and earlier) (1) ·
seats_inbound_voice (1) ·
seats_outbound (1) ·
seats_sms (1) ·
seats_social (1) ·
seats_supervisor (1) ·
seats_third_party (1) ·
seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) (1) ·
seats_voice (1) ·
seats_workspace (1) ·
TBD (5) ·
voicebot_interactions (1) ·
voicebot_minutes (1)
None (1) ·
Instance of GVP Reporting Server database per location (shared between tenants or individual); one global instance of Genesys Info Mart database per tenant. (1) ·
Instance of GVP Reporting Server database per location (shared between tenants or individual); One global instance of Genesys Info Mart database, per tenant. (1) ·
One global instance of Genesys Info Mart database per tenant. (9) ·
One global instance of Genesys Info Mart database, per tenant (1) ·
One global instance of Genesys Info Mart database, per tenant. (10) ·
One global instance of Genesys Info Mart database, per tenant. (1) ·
TBD (8)
Important
This metric requires Interaction Concentrator 8.1.514.19 or later.Showing below up to 32 results in range #1 to #32.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)
D
- Draft:BDS/Current/User/ASRandTTSMinutes
- Draft:BDS/Current/User/ASRPorts
- Draft:BDS/Current/User/ASRTTS
- Draft:BDS/Current/User/CloudCCSupervisorSeat
- Draft:BDS/Current/User/DesignerChtBtIxn
- Draft:BDS/Current/User/DesignerVceBtIxn
- Draft:BDS/Current/User/DesignerVceBtMin
- Draft:BDS/Current/User/Digital1
- Draft:BDS/Current/User/Digital2
- Draft:BDS/Current/User/GenesysChat
- Draft:BDS/Current/User/GenesysChatSeatsforNEXUS
D cont.
- Draft:BDS/Current/User/GenesysCIMPlatform
- Draft:BDS/Current/User/GenesysCobrowse
- Draft:BDS/Current/User/GenesysE-Mail
- Draft:BDS/Current/User/GenesysFacebookStsforNEXUS
- Draft:BDS/Current/User/GenesysInboundVoice
- Draft:BDS/Current/User/GenesysSMS
- Draft:BDS/Current/User/GenesysSocialEngagement
- Draft:BDS/Current/User/GenesysTaskRouting
- Draft:BDS/Current/User/GenesysTwitterSeatsforNEXUS
- Draft:BDS/Current/User/GenesysVoice
- Draft:BDS/Current/User/GplusWFM
D cont.
- Draft:BDS/Current/User/IWD
- Draft:BDS/Current/User/OC
- Draft:BDS/Current/User/OutbndVcWithCXContactIxn
- Draft:BDS/Current/User/OutboundContact
- Draft:BDS/Current/User/RecordingAndQM
- Draft:BDS/Current/User/TaskRouting
- Draft:BDS/Current/User/Third-partyWorkItems
- Draft:BDS/Current/User/Voice1
- Draft:BDS/Current/User/Voice2
- Draft:BDS/Current/User/Workspace