Drilldown: BDSMetric
BDSMetric > Manual:
GenesysChoice
& DeploymentModel :
One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- or
Other
& IsChoice :
No or
Other
Use the filters below to narrow your results.
ASR/TTS (1) ·
Digital 1 bundle (1) ·
Digital 2 bundle (1) ·
Gplus Workforce Management (Gplus WFM) (1) ·
Intelligent Workload Distribution (IWD) (1) ·
IVR (1) ·
Outbound Campaign Transactions (1) ·
Recording storage (1) ·
Supervisor and other non-agent personnel - access and metering (1) ·
Task routing (1) ·
Voice 1 bundle (1) ·
Voice 2 bundle (1) ·
Voicemail (1) ·
WFO (1) ·
Workforce Optimization (WFO) 1A bundle (1) ·
Workforce Optimization (WFO) 1B bundle (1) ·
Workforce Optimization (WFO) 2 bundle (1)
ASR/TTS (1) ·
Digital 1 (1) ·
Digital 2 (1) ·
Gplus Workforce Management (1) ·
Intelligent Workload Distribution (1) ·
IVR (1) ·
Outbound campaign transactions (1) ·
Recording storage (1) ·
Supervisor access and metering (1) ·
Task routing (1) ·
Voice 1 (1) ·
Voice 2 (1) ·
Voicemail (1) ·
WFO (1) ·
Workforce Optimization 1A (1) ·
Workforce Optimization 1B (1) ·
Workforce Optimization 2 (1)
None (1) ·
azure_storage (1) ·
bundle_digital_one (1) ·
bundle_digital_two (1) ·
bundle_voice_one (1) ·
bundle_voice_two (1) ·
bundle_wfo_1a (1) ·
bundle_wfo_1b (1) ·
bundle_wfo_2 (1) ·
cx_contact_interactions (1) ·
gtr_interactions (1) ·
gvp_asr_minutes, gvp_tts_minutes (1) ·
gvp_minutes (1) ·
seats_gplus_wfm (1) ·
seats_third_party (1) ·
TBD (1) ·
voicemail_boxes_gim (1)
Azure Blob Storage (1) ·
Configuration Server DB (1) ·
Genesys Info Mart (1) ·
Genesys Info Mart database (9) ·
Genesys Info Mart database, Genesys Interaction Recording database (1) ·
Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database (1) ·
Genesys Info Mart database, GVP Reporting Server database (1) ·
Genesys WFM ETL database (1) ·
GVP Reporting Server DB, Genesys Info Mart database (1)
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