Drilldown: BDSMetric
BDSMetric > DisplayName :
IVR or
Supervisor and other non-agent personnel - access and metering
& UseCase:
None
& DataSource :
Genesys Info Mart database, GVP Reporting Server database or
Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database
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